DH39 34: Internet: Introducing E-Commerce

Table of Contents

1. What is E-Commerce?
2. Business Processes
   1. Obtain Product/Service Information
   2. Activity 2
   3. Placing an Order
   4. Activity 3
   5. Paying for Goods and Services
   6. PayPal
   7. PayPal Account Types
   8. Delivery
   9. Activity 4
   10. Customer Support
   11. Benefits of E-Commerce
   12. Drawbacks of E-Commerce
3. Role of the Internet in E-Commerce
4. Business Models

Delivery

The vendor will arrange delivery of your purchases to an address nominated by yourself.

There will normally be a charge for this service.

Delivery is quick as most Internet sites are able to deliver within a few days.

There are also some disadvantages buying online:

• Many sites still use traditional carriers and do not deliver at night or at weekends.
• Often you end up having to go and collect from a depot.

Next: Activity 4