DH39 34: Internet: Introducing E-Commerce

Table of Contents

1. What is E-Commerce?
2. Business Processes
   1. Obtain Product/Service Information
   2. Activity 2
   3. Placing an Order
   4. Activity 3
   5. Paying for Goods and Services
   6. PayPal
   7. PayPal Account Types
   8. Delivery
   9. Activity 4
   10. Customer Support
   11. Benefits of E-Commerce
   12. Drawbacks of E-Commerce
3. Role of the Internet in E-Commerce
4. Business Models

Customer Support

Given that most electronic purchases won't have been from a local supplier, you don't have the option of going back to the supplier if you need advice or if the goods supplied are faulty.

Companies that sell goods electronically normally provide support by:

• telephone

• email

• support options on their website.

Picking 'HELP' from Amazon's main screen displays their 'Help Desk' as shown below:

Next: Benefits of E-Commerce