Troubleshooting Aids
If a first line support technician is new to troubleshooting it may take more time to find and solve errors. One aid that could be used to help a technician like this is known as a flow chart. This pictorial aid can help the technician work systematically through a series of steps, questions and decisions until hopefully the problem is solved.
Flow charts are useful for new technicians or those unfamiliar with troubleshooting. However, their usefulness is limited because they are very difficult to design so that they cover every eventuality that a technician may encounter.
Click on this link to review the Wikipedia resource on flowcharts.
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