Table of Contents

  1. Describe Basic End User Support
    1. Common Problems
    2. Fault List
    3. Cable Problems
    4. Drive Problems
    5. Display Problems
    6. Mouse Problems
    7. USB Problems
  2. Boot Sequence and POST
    1. The POST Process
    2. Decoding POST Messages
    3. Decoding the Beeps
  3. Troubleshooting Procedure
    1. Troubleshooting Tools
    2. Start-up Problems
    3. Crashes
    4. Network Problems
    5. Customer Care
    6. SAQ Customer Care
    7. Sample Fault Form
  4. Preventive Maintenance
    1. Maintenance Tips
    2. Keyboard Maintenance
    3. Mouse Maintenance
    4. Mechanical Mouse
    5. Optical Mouse
    6. Screen Maintenance
    7. System Unit Care
    8. CD Drive/CD Maintenance
    9. Floppy Disk Drive Maintenance
    10. Hard Drive Maintenance
    11. Activity 5.1
  5. Safety Measures and Procedures
    1. ESD
    2. Protection
    3. Work Area
    4. Yourself
    5. Activity 5.2
  6. Protecting the Environment
    1. Safe Disposal
    2. Summary of this Section