1. Professional Institutions and the IT Infrastructure Library

Table of Contents

1. The Computing Profession
   1. A Profession or A Job?
   2. What is a Profession?
   3. Professional Characteristics
2. Professional Institutions
3. The IT Infrastructure Library (ITIL)

The Computing Profession

This unit is designed to cover the non-technical aspects of working as a computer professional.

It concentrates on some of the less tangible background information, such as the role of professional institutions, legislation and ethics.

It also examines the role of the IT Infrastructure Library (ITIL) in providing a framework for IT Service Management.

Next: A Profession or a Job?