Benefits of ITIL
According to the itSMF Introductory Overview of ITIL, benefits realised by IT organisations through implementing ITIL include:
- Continuous improvement in the delivery of quality IT services
- Reduced long term costs through improved ROI or reduced TCO through process improvement
- Demonstrable VFM to the business, the board and stakeholders, through greater efficiency
- Reduced risk of not meeting business objectives, through the delivery of rapidly recoverable, consistent services
- Improved communication and better working relationships between IT and the business
- The ability to absorb a higher rate of Change with an improved, measurable rate of success
- Processes and procedures that can be audited for compliance to "best practice" guidelines
- Improved ability to counter take-over, mergers and outsourcing.
They also note that examples of some of the savings made by organisations include:
- Over 70% reduction in service downtime
- ROI up by over 1000%
- Savings of £100 million per annum
- New product cycles reduced by 50%.
Pink Elephant have produced a useful white paper on the Benefits of ITIL. Axios Systems also give a long list of benefits of ITIL.
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