DV6L 34: PC: First Line Support
This unit is designed to enable the candidate to act as the first line of support for computer users facing basic hardware and software problems. The candidate will gain knowledge and skills in the operating principles of hardware and safe working procedures when working with computer equipment. The candidate should be capable of taking delivery of a disassembled computer system and perform the required steps to assemble the hardware and install the system software. The candidate will be introduced to the basic steps involved in troubleshooting problems, and what actions should be taken when the problems are outwith their area of responsibility.
On completion of the Unit the candidate should be able to:1. Describe the operating principles of computers.
2. Identify risks and use safe working practices.
3. Commission computer hardware, installing system and application software.
4. Analyse, plan and evaluate basic troubleshooting problems.
Credit value: 1 HN Credit at SCQF level 7: (8 SCQF credit points at SCQF level 7).
Recommended prior knowledge and skills: Access to this Unit will be at the discretion of the Centre, however, it is recommended that candidates should have some experience in using a computer system.