CALL HANDLING

CARs/portfolios

Call Handling Operations 2
G5VA 22
Portfolio.
£20.00 with ringbinder, £12.00 without, Z0115

Call Handling Operations 3
G5VB 23
Portfolio.
£20.00 with ringbinder, £12.00 without, Z0116

Call Handling Managing 4
G5V8 24
Portfolio.
£20.00 with ringbinder, £12.00 without, Z0117

Supervising Call Handling 3
G5V9 23
Portfolio.
£20.00 with ringbinder, £12.00 without, Z0118

To order any of the publications listed, contact SQA's Customer Contact Centre quoting the publication code (unless otherwise indicated) or print, complete and return our Order Form .  You can order any of our publications by credit card, Delta or by Switch.

Customer Contact Centre
Scottish Qualifications Authority
The Optima Building
58 Robertson Street
Glasgow
G2 8DQ

Tel: 0845 279 1000
Fax: 0845 213 5000
E-mail: customer@sqa.org.uk

We accept payment with the following cards:

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We are very keen to receive your views on how useful SQA's publications are to you in offering our qualifications. If you have comments on a document, or more general points about our publications, please note them down on our Publication Feedback form.