Level 1

To achieve a Level 1 qualification you must complete four Units including the two mandatory core Units.

Select the Unit title to download the pdf Unit document.

Mandatory Core (2 Credits)
Unit 101	Carry out your responsibilities at work
Unit 102	Work within your business environment

 

Group A (2 Credits)
Unit 103	Welcome visitors
Unit 104	Handle mail
Unit 105	Store and retrieve information
Unit 106	Use IT to exchange information (IT User)
Unit 107	Use word processing software (IT User)
Unit 108	Make and receive telephone calls
Unit 109	Use office equipment
Unit 110	Ensure your own actions reduce risks to health and safety (ENTO)

 

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