How you can help us

We are keen to involve you in delivering our services and to develop effective partnerships. To help you get the best out of our systems and procedures, to help us to deliver a quality service and to meet our promised standards, we ask you to follow these simple guidelines:

• Quote your centre number in all communications with us.
• Observe all instructions for the administration of examinations and other SQA qualifications.
• Circulate our documentation and information promptly to your staff and candidates.
• Facilitate visits from representatives of SQA eg, examiners, verifiers and assessors.
• Meet our published deadlines.
• Talk to us about any specific problems - by telephone, letter or e-mail.
• When telephoning, make clear the main focus of your call eg, entries, results, publications.
• Send all your invoices direct to SQA Finance at our Dalkeith office. Always quote our Purchase Order number on invoices.