Customer Charter

We are committed to providing excellent customer service, and are open and accountable to complaints and feedback.

This Customer Charter tells you about our service-levels, and details our complaints and feedback policy.

Contents

• Our commitment to our customers
• Equality
• Our Customer Support Network
• Freedom of Information
• Service Statements
• How you can help us
• Customer Complaints and Feedback

Downloads

• Customer Charter - English  
• Customer Charter - Gaelic
• Customer Charter - Urdu
• Customer Charter - Punjabi
• Customer Charter - Cantonese