Website improvements

Background

• Having received feedback from customers, we knew that we needed to improve the search engine on our website.
• We needed to improve the structure and design of our website to make it more user-friendly. We also needed to update it with refreshed corporate branding.

What we did in 2007–08

Improved the search facility and implemented a new design and refreshed branding. We did this in time for launch at our Customer Conference. The new design includes ‘Services for …’ links to customised content for customer groups. Another development was the new, open source, search engine, which came online at the end of March.

Received positive feedback on design from customer conference and in general usage. We’ve seen an increase in site visitors this year — numbers are 28.7% up on overall visitors in 2006–07.

Launched our free past papers download service, increasing access to this useful resource. The service has been very popular, with over 250,000 past papers from the 2007 diet of examinations downloaded up to April 2008.

What happens next?

We will be reviewing how we organise the information on our website and making further improvements to our search engine in 2008-09.