The future

You’ve read about what we’ve done throughout 2007–08, but what about the future?

This page gives a very brief outline of some of our targets and plans for the coming year, and further ahead.

Delivering our qualifications and services

• Plans are well in hand for this year’s certification run in August, and will continue to deliver certification of units and group awards throughout the year.
• We’ll be looking at various ways of making sure that our qualifications offer opportunities for all and provide the skills Scottish employers need, and that they do so in the best possible way.

Policy

• We’ll work with the Scottish Government on the next steps for Curriculum for Excellence.
• We’ll continue to publish ideas and analysis to inform policy development.

Improving our services and processes

• We’ll continue to offer value for money by making our services as simple to use, secure and effective as possible.
• We’ll invest in e-enabled services for our customers, candidates, appointees, and staff, when and where it’s appropriate.

Our people

• We’ll make sure that our organisational structure and culture support our corporate values and objectives.
• We’ll continue to improve the way we work with our appointees (the people we rely on to deliver exams and other services).

Increasing uptake and market share

• We’ll learn about marketing and customer management strategies from other leading organisations, and will share our own expertise.
• We’ll seek to increase uptake of our qualifications and look for new markets to get the full benefit of the public investment in their development.