Where Can You Get Help?

Customer Support Managers

This post has been created as a result of the decision to merge the roles of the Customer Account Manager and the Quality Assurance Manager. There are 16 Customer Support Managers, each one responsible for a geographical area within Scotland.

Customer Support Managers provide SQA's customers and stakeholders with:

• support
• information
• advice
• guidance
• a range of quality assurance functions

If you don't know how to contact your Customer Support Manager:

• check our website (www.sqa.org.uk)
• call the Customer Contact Centre on 0845 279 1000

Operational Help Centre

Look in the Operational Help Centre for other SQA contact details and information. This guide is available on our website or through SQA.net.

www.sqa.org.uk

Look on our website. Try using the search engine, 'SQA FASTTRACK' or 'Choose a section' to find what you need quickly.

Many of our publications can be downloaded from the website free of charge.

You may have a password and username for secure areas of the website, eg to access National Assessment Bank packs. Speak to our Customer Contact Centre if you have any queries.

SQA Customer Contact Centre

If you have a general query or if you want to order a publication, call our Customer Contact Centre - 0845 279 1000. The Customer Contact Centre is open Monday to Friday between 8.30am and 5.00pm. You can e-mail enquiries to: customer@sqa.org.uk.