QCF Retail

The way qualifications are regulated in England, Wales and Northern Ireland is changing, which includes the removal and replacement of the Qualifications and Credit Framework (QCF). Please see our FAQs document contained here.

SQA’s portfolio of QCF qualifications in Retail includes both competence and knowledge based qualifications at QCF levels 1, 2 and 3.

The Awards, Certificates and Diplomas in Retail at levels 1, 2 and 3 are designed to develop the practical skills and knowledge required to cover the key functions and activities within retail operations. The qualifications are based on UK occupational standards for retail and can be embedded in a company’s normal training and development process within various retail roles. The qualifications can be taken as part of an apprenticeship, at levels 2 and 3, or to progress to professional qualifications relating to the retail sector.

We are now working with Tribal (195 KB) - their support materials can be used to help support some of our Retail Knowledge qualifications.

Qualification title Ofqual code SQA code
Diploma in Multi-Channel Retail at QCF level 3 601/2707/7 GJ3P 57
SQA Level 2 Award in Using and Promoting Multi-Channel Retailing in Store 600/2611/5 GJ3R 62


Who does this qualification suit

These qualifications are intended for learners employed in a variety of roles within a retail environment.


Learners can progress to an apprenticeship programme. They can also progress to more senior roles within retail or undertake professional qualifications relating to the retail sector.


Information regarding the centre approval process is available from SQA's Business Development team.

How to assess

Retail skills qualifications

Evidence of occupational competence should be generated and collected through performance under work place conditions. The evidence should reflect workplace activity and attainment within an organisational context. The Assessment Strategy details the Units for which simulated activities are allowed and for which expert witness testimony is allowed if the assessor is not expert in the specialism covered by the Unit.

Retail knowledge qualifications

A variety of assessment methodologies can be adopted for the knowledge-based qualifications which may be integrated into an organisation’s training and Human Resource model for developing and recognising the knowledge and competence of the workforce.

Qualification content and delivery tools


The structure of the qualifications provides flexibility of delivery and assessment for both learner and employer which can be tailored to suit the learner’s role.


As with all SQA qualifications entry is at the discretion of the centre. For level 1 qualifications learners should be at least 14 years of age and in a role which will enable them to meet the standards. For level 2 qualifications learners should be at least 16 years old and in a role which enable them to meet the standards.

Learner Guidance and Portfolio