Results Services is a suite of SQA Services covering those National Qualifications where an externally assessed examination contributes to the candidate's final award.
Candidates and parents can get information and support from the person at their school or college who is responsible for administering SQA examinations or the Head Teacher/Principal.
Exceptional Circumstances Consideration Service
This service supports candidates who have been unable to attend an externally assessed timetabled examination, or whose performance in an externally assessed timetabled examination may have been fundamentally affected as a result of an incident beyond their control.
This service is available for all examinations that appear in the examination timetable. If a school or college believes a candidate has been affected by exceptional circumstances, it will inform us and submit alternative evidence of attainment demonstrated by the candidate such as coursework, class assessments or mock tests.
It is only available before the results are published, and exists to support only those candidates who have suffered an exceptional circumstance, such as bereavement or a medical condition.
It is always recommended that a candidate sits the examination where possible. Sitting the examination does not exclude the candidate from having an exceptional circumstances request submitted on their behalf.
Post-results Services can be used where a school or college has concerns about a candidate’s certificated result. If they believe the final mark does not reflect expectations, they can request a priority marking review, clerical check or a marking review of the exam paper and other externally assessed components, such as a portfolio.
These services operate after candidates receive their exam results.
Schools and Colleges can request a clerical check or a marking review of the candidate materials that were submitted to us for marking. If the clerical check or marking review leads to a change of grade (either up or down), this will be amended on our computer system and a new certificate will be issued to the candidate.
There will be no consideration of ‘alternative evidence’ with this service. If the original grade remains unchanged following the check/review, the school or college will be charged for this service.
What is a clerical check?
If a school or college submits a request for a clerical check, we will check that all parts of the exam paper or other externally assessed component, such as a portfolio, have been marked, that the marks given for each answer have been added correctly, and that the correct total mark or result was entered into our computer system.
If a clerical check results in a change to a candidate's grade, we will issue a revised certificate to the candidate.
Schools and colleges will be charged a fee for using this service where there is no change to the original grade following the clerical check.
What is a marking review?
If a school or college submits a request for a marking review, an SQA senior examiner will ensure that:
- all parts of a candidate's materials submitted to us – examination paper(s) and/or other externally assessed components – have been marked
- the marking is in line with the national standard
- the marks given for each answer have been totalled correctly, and
- the correct result has been entered on our results software
Should a candidate have a conditional offer in further or higher education which is dependent on the outcome of the review, a school or college can request a priority marking review.
The candidate’s school or college will be informed of the result following the review. If a marking review results in a change to a candidate’s grade, we will issue a revised certificate to the candidate.
Schools and colleges will be charged a fee for using this service when there is no change to the original grade following the marking review.
What is meant by alternative evidence?
As part of the Exceptional Circumstances Consideration Service, where a candidate is unable to attend an externally assessed timetabled examination, or whose performance in an externally assessed timetabled examination may have been fundamentally affected as a result of an incident beyond their control, their school or college will submit alternative evidence for us to consider. This evidence needs to demonstrate the ability of the candidate – giving our Examiners a clear picture of how the candidate performed during the Course. The alternative evidence can be mock exams, class assessments and coursework.
Can the candidate's result go down?
Yes. If a school or college requests a clerical check or marking review of a candidate’s examination paper(s) and/or other externally assessed components, this can result in the candidate's result going up or down. When a result is changed (either up or down), this will be amended on our computer system and a new certificate will be issued to the candidate.
Is there a charge?
If a school or college requests a clerical check or marking review of a candidate's examination paper(s) and/or other externally assessed components, and the grade remains unchanged, they will be charged for this service.
The charges are:
- Clerical check £10
- Marking review £29.75
- Priority marking review £39.75
There is no charge for the Exceptional Circumstances Consideration Service.
An estimate is a prediction of a candidate’s final band across all Course components. It is based on the candidate’s performance in assessments that have been conducted within the centre.
- Guidance on producing estimates (189 KB)
Frequently Asked Questions
For other enquiries contact 0345 279 1000 or firstname.lastname@example.org.
Results Services key dates
Beyond the Exam
Follow the exam 'journey' from its creation to results day.