Operational Support in the Bus and Coach Industry

Operational Support in the Bus and Coach Industry

This qualification offers a flexible competence-based programme for individuals engaged in operational support in the bus and coach industries. 

Learners will acquire skills and knowledge in:

This qualification is available through external training providers and colleges involved in delivering apprenticeships in England, Wales and Northern Ireland.

Why deliver this qualification

This qualification provides the flexibility which is valued by candidates and centres. The industry provides services around the clock so it is difficult for learners to commit to regular learning times. Flexibility of delivery and assessment is essential to suit learners’ work patterns.

Who does this qualification suit

This qualification is intended for employees in a passenger transport operations service, such as customer service assistants, controllers, passenger services supervisors and transport planners. It is suitable for learners aged 16 years and over.


Entry is at the discretion of the centre. Learners should be 16 years of age and over and in a job role which enables them to meet the standards.


Learners may progress to an apprenticeship programme or to professional qualifications in the transport training industry.

There is also the possibility of progressing to assistant managerial and managerial roles within the sector.


Centres seeking approval to offer this qualification should contact SQA’s Business Development Team for guidance.

Assessors and verifiers must be able to meet SQA’s general requirements for technical/occupational competence as outlined in the Guide to Approval.

How to assess

Evidence of occupational competence should be generated and collected through performance under workplace conditions. Simulation may be used in some circumstances. Refer to the individual Unit specifications

Qualification content and delivery tools

Qualifications Structure

This qualification requires the learner to complete mandatory and optional Units.

Group Award Code:
Ofqual Product Code: 600/0743/6 (29 QCF credits)
SQA: GA8C 66

NVQ Certificate in Operational Support in the Bus and Coach Industry at QCF level 2 consists of  three mandatory Units (11 QCF credit points) and 18 QCF credit points from a selection of 16 optional Units.

For further information on the structure and Units of this qualification please refer to the Qualification Structure. (140 KB)

Unit Specifications and Assessment Guidance

Unit and Assessment Specifications and Assessment Guidance for these qualifications are available on SQA's Secure website. These are available from your centre's SQA co-ordinator. For further information, please contact mycentre@sqa.org.uk

Learner Guidance and Portfolio