Diploma in Multi-Channel Retail at QCF level 3

Diploma in Multi-Channel Retail at QCF level 3

The Diploma in Multi-Channel Retail at QCF level 3 will help existing staff working in the retail sector who are involved in online retail sales, particularly staff whose job role involves generating online retail sales, for example by promoting products via their organisation’s trading website. Although learners can undertake all Multi-Channel Retail Units to achieve this Diploma, there are also optional Units in areas such as forecasting trends, developments, sales, negotiating with suppliers, stock analysis/management, marketing/promotions and processing returns, which will allow staff to focus on their specialisms.

Achievement of this Diploma is nationally recognised. It is available through a range of centres.

Why deliver this qualification

This Diploma has a wide potential market. It is open to all learners, regardless of age, academic experience or ability.

Centres have the flexibility to choose the delivery method which best suits their circumstances and their learners.

The Diploma can be used to offer a progression pathway to other qualifications (see Progression).

Who does this qualification suit

The Diploma in Multi-Channel Retail at QCF level 3 is suitable for:

  • employees studying as part of a continuing professional development programme
  • trainees preparing for employment
  • people in employment who wish to enhance their career prospects
  • those who wish to start their own business
  • adult returners to education
  • school leavers
  • college students


The Diploma may provide progression to:

Multi-Channel Retail Apprenticeships
other Retail qualifications


Entry is at the discretion of the centre.

No specific knowledge is required to undertake this Diploma.


Centres should come forward for approval and should contact SQA’s Business Development Team for guidance.

Assessors and verifiers must be able to meet SQA’s general requirements for technical/occupational competence as outlined in the Guide to Approval.

How to assess

Each individual Unit specification gives detailed information on the Evidence Requirements and approaches to assessment for each Unit.

Qualification content and delivery tools

Qualification structure

Group Award code: GJ3P 57 (37 QCF credit points)
Ofqual code: 601/2707/7

The Diploma in Multi-Channel Retail at QCF level 3 consists of one mandatory Unit (8 QCF credit points) and 29 additional credits from the optional Units. A minimum of 29 credits must be at QCF level 3.

For information on the structure of this qualification, please refer to the Qualification Structure (92 KB) document or https://rits.ofqual.gov.uk/Qualifications/Qualifications/Details/56316

Unit specifications and assessment guidance
Unit specifications and assessment guidance for these qualifications are available on SQA's secure website. These are available from your centre’s SQA Co-ordinator. For further information, please contact mycentre@sqa.org.uk

Assessment Strategy



The Diploma in Multi-Channel Retail will form part of the Advanced Multi Channel Retailing Apprenticeship.

The apprenticeship is currently under development for further information on the apprenticeship please contact http://www.people1st.co.uk

Learner Guidance and Portfolio

Related Links

LOGO: People 1st