Customised Awards - Nikki's milestone achievement

Nikki Steel receives her Customer Service Professional awardNikki Steel, a customer service advisor with Dumfries and Galloway Council, has become the 1,000th graduate to achieve a Customer Service Professional Award.

The Customer Service Award is a SQA Customised Award that was developed in partnership with Renfrewshire Council to recognise the skills and knowledge of customer service staff across the local authority. 

The award was originally offered to a small group of staff from Renfrewshire and East Renfrewshire Councils.

Since its launch however, the qualification has gone from strength-to-strength and has been embraced by public sector organisations across Scotland, including 30 of Scotland’s 32 local authorities.

Michael Moran, Senior Organisational Development Adviser, Renfrewshire Council, who manages the qualifications Central Administration Point said. “To have achieved 1,000 graduates is more than we could ever have imagined. My congratulations go to Nikki on her fantastic achievement.”

Liz McGrath, Head of Qualifications Portfolio Management at SQA, said: “Nikki’s graduation is a fantastic milestone for the Customer Service Professional Award. When Renfrewshire Council first approached SQA with their intention of developing a new qualification, we were delighted to offer our expertise and guidance to ensure the customer service skills the council wanted their employees to exhibit, would be accurately and fairly assessed.”