SVQ 2 Advice and Guidance at SCQF level 5
The Scottish Vocational Qualification (SVQ) level 2 in Advice and Guidance at SCQF level 5 allows learners to demonstrate competence in job related skills in their particular area of work and expertise.
Areas covered include communicating effectively with people, giving customers a positive image of yourself and your organisation, maintaining and developing your own knowledge, skills and competence as well as promoting additional services or products to customers and supporting customer service improvements.
This qualification has been designed in partnership with the Sector Skills Council, Skills for Justice to ensure that it is relevant.
SVQs are based on National Occupational Standards. SQA works in partnership with other organisations to ensure that National Occupational Standards (NOS) are relevant to the current and future needs of Scottish industry.
This suite of qualifications is available primarily through employers and training providers.
Why deliver this qualification
Successful candidates will gain a nationally-recognised qualification which guarantees that they have the skills, knowledge and abilities required to carry out their role successfully at the appropriate level. Employers will also benefit from their employees achieving a skills-based qualification.
This SVQ is designed to be delivered in the workplace. Assessment is carried out in the workplace and based on actual work activities, which minimises time learners would need to be away from their duties.
This SVQ has been designed to allow learners to demonstrate the range of skills required in providing Advice and Guidance in a variety of settings.
The SVQ 2 in Advice and Guidance reflects the requirement for individuals working at this level to provide an initial point of contact for clients, delivering a good level of service to both clients and colleagues.
Who does this qualification suit
The SVQ Level 2 is suitable for individuals who wish to provide excellent customer service whilst working as the first point of contact in an organisation providing information, advice and guidance.
Entry is at the discretion of the centre.
Candidates should be in a job or placement where they are carrying out relevant tasks and responsibilities at the required level, which allow them to gather the required evidence.
No prior qualifications are required to undertake this qualification, although experience in/knowledge of the subject would be an advantage.
The SVQ 2 Advice and Guidance at SCQF level 5 may provide progression to:
- SVQ 3 Advice and Guidance at SCQF level 7
- SVQ 4 Advice and Guidance at SCQF level 8
Centres with devolved authority for approval should use their own internal approval process.
Centres without devolved authority require to come forward for approval and should contact SQA’s Business Development Team for guidance.
Assessors and verifiers must be able to meet SQA’s general requirements for technical/occupational competence as outlined in the Systems and Qualification Approval Guide
How to assess
For general information on how to assess this qualification, please refer to the document Guidance on how to assess SVQs. For detailed guidance on how to assess this particular SVQ, please refer to the Assessment Strategy.
Where can you take this course?
Qualification content and delivery tools
Information about the qualification(s)
Group Award Code: GL1K 22
The Level 2 SVQ in Advice and Guidance at SCQF level 5consists of 3 mandatory Units and 2 optional Units.
For details of the Units making up the SVQ, please refer to the Qualification Structure.
National Occupational Standards
Unit information for this qualification is available on our Accredited Qualification Unit Search.
Core Skills signposting
Information about delivery, assessment, quality assurance and support material
Candidate Guidance and Portfolio
Internal Assessment Reports
Internal Assessment Reports were previously known as Senior Moderator Reports.