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Group Award Number G732 23

Title SVQ Waste Management Supervision

Level 3

Awarding Body Scottish Qualifications Authority and the Waste Management Industry Training Advisory Board

Accredited From 3/27/03  -  Accredited To 9/30/12

Standards

This SVQ is based on standards developed by Energy and Utility Skills. Energy and Utility Skills represents a wide variety of people working in a broad range of occupations within the waste industry.

Structure of the SVQ

 

 

Mandatory units

 

 

DA24 04
Maintain Activities to Meet Waste Management Requirements

 

 

DA2T 04
Support the Efficient Use of Resources on Waste Management Facilities

 

 

DA1J 04
Develop and Maintain Effective Working Relationships on Waste Management Facilities

 

 

DA23 04
Lead the Work of Groups and Individuals to Achieve Objectives

 

 

DA29 04
Manage Information for Action on Waste Management Facilities

 

 

DA1L 04
Ensure Compliance with Health and Safety, Protection of the Environment and Other Legislation

 

 

D9XP 04
Contribute to the Maintenance of Effective Response to Emergencies

 

 

Optional units

 

 

D9XX 04
Contribute to the Selection of Personnel for Waste Management Facilities

 

 

D9Y0 04
Contribute to the Training of Personnel

 

 

DA2K 04
Respond to Poor Performance in Your Group

 

 

D9XK 04
Assist in the Generation and Retention of Waste Management Business

 

 

DA28 04
Maintain Transport Operations

 

 

DA20 04
Identify Opportunities to Improve Customer Service in Waste Management

 

 

DA22 04
Initiate and Evaluate Improvements in Customer Service

 

 

 

  1. Initiate improvements in customer service
  2. Evaluate improvements in customer service

 

  1. Obtain an analyse feedback from customers on waste management services
  2. Make recommendations to improve customer service

 

  1. Plan transport operations
  2. Monitor transport operations

 

  1. Contribute to the generation of business
  2. Contribute to the retention of business

 

  1. Help group members, who have problems affecting their performance
  2. Contribute to implementing disciplinary and grievance procedures

 

  1. Contribute to the identification of training needs
  2. Contribute to the training and assessment of personnel

 

  1. Contribute to the identification of personnel requirements
  2. Contribute to the selection of required personnel

 

Candidates must also complete 2 of the following units, in addition to the mandatory units:

 

  1. Contribute to the maintenance of effective emergency procedures
  2. Help ensure effective use of emergency procedures

 

  1. Provide information to support compliance
  2. Implement and develop systems to ensure compliance
  3. Recommend improvements to the environmental performance of facility operations
  4. Ensure compliance through observation

 

  1. Gather information
  2. Inform and advise others

 

  1. Plan work for groups and individuals
  2. Assess the work of groups and individuals
  3. Provide feedback to groups and individuals on their work

 

  1. Develop effective working relationships with people within the organisation
  2. Minimise team conflict
  3. Develop and maintain effective relationships with external contacts

 

  1. Make recommendations for the use of resources
  2. Contribute to the control of resources

 

  1. Maintain work activities to meet facility and customer requirements
  2. Make recommendations to improve work activities

 

Candidates must complete all of these units:

 

The way the SVQ is made up is shown below. The unit title appears in bold and the elements that make up each unit are listed under the unit title.

There may be publications available to support this SVQ. For more information, please contact

Customer Contact Centre
The Scottish Qualifications Authority
The Optima Building
58 Robertson Street
GLASGOW
G2 8DQ

Tel: 0845-279-1000
Fax: 0845 213 5000
Email: customer@sqa.org.uk
Website: http://www.sqa.org.uk