Table of Contents

  1. What is E-Commerce?
    1. E-Commerce as a Business Tool
    2. Technology and Business
    3. Activity 1
  2. Business Processes
    1. Obtain Product/Service Information
    2. Activity 2
    3. Placing an Order
    4. Activity 3
    5. Paying for Goods and Services
    6. PayPal
    7. PayPal Account Types
    8. Delivery
    9. Activity 4
    10. Customer Support
    11. Benefits of E-Commerce
    12. Drawbacks of E-Commerce
  3. Role of the Internet in E-Commerce
    1. Reliability
    2. Connection Speed (Bandwidth)
    3. Transmission Media
    4. Protocols
    5. Common Application Protocols
    6. Packet Switching
    7. Activity 5
    8. VANs and EDI
  4. Business Models
    1. Online Catalogue
    2. e-Shops
    3. e-Malls
    4. Activity 6
    5. e-Auctions
    6. e-Procurement