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Job Description

A technician's job description will include the following requirements regarding their abilities:

  • Must have good communication skills including listening and tact / discretion.
  • Must be able to use clear, concise and direct statements when dealing with customers and colleagues.
  • Must allow customers to finish statements without interruption
  • Must be able to clarify customer statements and ask pertinent questions
  • Must avoid the use of jargon, abbreviations and acronyms when talking to customers

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