A technician's job description will include the following requirements regarding their abilities:
- Must have good communication skills including listening and tact / discretion.
- Must be able to use clear, concise and direct statements when dealing with customers and colleagues.
- Must allow customers to finish statements without interruption
- Must be able to clarify customer statements and ask pertinent questions
- Must avoid the use of jargon, abbreviations and acronyms when talking to customers