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Activity on Computer Support

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Technical Support: True Stories

Which of the stories are true and which are false?

1: Compaq is considering changing the command "Press Any Key" because of the flood of calls asking where the "Any" key is.

2: A Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer labelled the diskettes then rolled them into the typewriter to type the labels.

3: An AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with Xeroxed copies of the disk.

4: A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up crossing the room to close the door to his room.

5: A Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.

6: An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on the foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.

7: A customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"

Unfortunately, all of these stories are true.Check your answer

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