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SAQ on Customer Support

1

Customer Support 1

A user has contacted the help desk by phone to say that they can't get connected to the network. No matter what you say they say they don't understand what you mean.

What would be the best way to deal with this

a)
b)
c)
d)
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2

Customer Support 2

A technician has just fixed a user's computer and notices that there is a pile of papers on top of the monitor. The technician decides to move these papers to a safe place in the user's desk drawer

Did this technician act appropriately?

a)
b)
c)
d)
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