How can we help?
We have a variety of ways to help you with your SOLAR query.
You will be able to use the search bar within our website which may provide your answer or click the accordion tab to see a list of our common queries. (Please provide us with feedback if you were not able to find a response to your search.)
- View the current List of Available Assessments
- How to get access as new centre to the system
- How to request a new subject(s)
- How-to videos relating to:
New SOLAR customers should complete the 'System Access Request' form which you can find in the Common Queries tab. All users must have reviewed the Guidance Training Materials prior to submission. We also recommend a review of the system requirement as detailed on the About SOLAR page.
We continually provide a list of updates to the availability of the Helpdesk please see this on the SOLAR Homepage News (SOLAR Helpdesk Availability)
To send us an email please complete the Helpdesk Support form.
If you need to get in touch with us urgently please call 0345 213 5060
We also have a Chatbot on our Homepage which can assist you with your query.
Our helpdesk is available between the hours of 9.00am and 5.00pm, Monday to Friday. Any breaks in this service will be noted in our News Section on the Home page.