Financial Services
Retail Financial Services standards level 2
The following documents provide information on the standards and frameworks for Retail Financial Services level 2.
Bank Account Options
- Bank Accounts BA1 (24 KB)
- Bank Accounts BA3 (23 KB)
- Bank Accounts BA4 (22 KB)
- Bank Accounts BA5 (22 KB)
Customer Payments for Financial Products & Services
- Customer Payments CP1 (25 KB)
- Customer Payments CP2 (17 KB)
- Customer Payments CP3 (19 KB)
- Customer Payments CP4 (17 KB)
- Customer Payments CP5 (19 KB)
Financial Services Customer Care Options
- Customer Care CS1 (15 KB)
- Customer Care CS2 (17 KB)
- Customer Care CS3 (18 KB)
- Customer Care CS9 (19 KB)
Financial Services Sales Process Options
- Sales Process SP1 (15 KB)
- Sales Process SP2
- Sales Process SP3
- Sales Process SP4 (19 KB)
- Sales Process SP5 (18 KB)
- Sales Process SP6 (17 KB)
Insurance Claims
- Insurance Claims IC1 (19 KB)
- Insurance Claims IC2 (19 KB)
- Insurance Claims IC3 (22 KB)
- Insurance Claims IC5 (18 KB)
Insurance Intermediation Options
- Insurance Intermediation II2 (20 KB)
- Insurance Intermediation II3 (26 KB)
- Insurance Intermediation II4 (19 KB)
- Insurance Intermediation II5 (22 KB)
Insurance Underwriting Options
- Insurance Underwriting UW1 (18 KB)
- Insurance Underwriting UW2 (17 KB)
- Insurance Underwriting UW3 (18 KB)
Long Term Insurance
- Long Term Insurance LT1 (21 KB)
- Long Term Insurance LT2
- Long Term Insurance LT3 (19 KB)
Mandatory Core Competencies
- Core Competencies CC1 (16 KB)
- Core Competencies CC2 (21 KB)
- Core Competencies CC4 (18 KB)