Financial Services
Retail Financial Services standards level 3
The following documents provide information on the standards and frameworks for Retail Financial Services level 3.
Bank Account Options
- Bank Accounts BA2 (27 KB)
- Bank Accounts BA6 (21 KB)
- Bank Accounts BA7 (14 KB)
- Bank Accounts BA8 (18 KB)
Financial Services Customer Care Options
- Customer Care CS4 (16 KB)
- Customer Care CS5 (18 KB)
- Customer Care CS6 (18 KB)
- Customer Care CS7 (18 KB)
- Customer Care CS8 (23 KB)
Financial Services Sales Process Options
- Sales Process SP7 (19 KB)
- Sales Process SP8 (19 KB)
- Sales Process SP9 (19 KB)
- Sales Process SP10 (15 KB)
- Sales Process SP11 (16 KB)
Insurance Claims
- Insurance Claims IC4 (19 KB)
- Insurance Claims IC6
- Insurance Claims IC7 (26 KB)
- Insurance Claims IC8 (26 KB)
Insurance Intermediation Options
- Insurance Intermediation II1 (19 KB)
- Insurance Intermediation II6 (23 KB)
- Insurance Intermediation II7 (20 KB)
- Insurance Intermediation II8 (26 KB)
- Insurance Intermediation II9 (18 KB)
Insurance Underwriting Options
- Insurance Underwriting UW4 (18 KB)
- Insurance Underwriting UW5 (17 KB)
- Insurance Underwriting UW6 (18 KB)
- Insurance Underwriting UW7 (19 KB)
- Insurance Underwriting UW8 (17 KB)
Investment Administration Options
- Insurance Administration IA1 (19 KB)
- Insurance Administration IA2 (19 KB)
- Insurance Administration IA3
- Insurance Administration IA4
- Insurance Administration IA5 (18 KB)
- Insurance Administration IA6 (18 KB)
- Insurance Administration IA7 (19 KB)
- Insurance Administration IA8 (18 KB)
- Insurance Administration IA9 (18 KB)
Leadership and Management Options
- Leadership Management LM1 (29 KB)
- Leadership Management LM2 (22 KB)
- Leadership Management LM3 (28 KB)
- Leadership Management LM4 (30 KB)
- Leadership Management LM5 (27 KB)
- Leadership Management LM6 (23 KB)
- Leadership Management LM7 (18 KB)
Lending & Credit Options
- Lending and Credit LC1 (19 KB)
- Lending and Credit LC2 (18 KB)
- Lending and Credit LC3 (17 KB)
- Lending and Credit LC4
- Lending and Credit LC5 (19 KB)
- Lending and Credit LC6 (18 KB)
- Lending and Credit LC7 (18 KB)
- Lending and Credit LC8 (18 KB)
- Lending and Credit LC9 (0 MB)
- Lending and Credit LC10 (19 KB)
Long Term Insurance
- Long Term Insurance LT4 (19 KB)
- Long Term Insurance LT5 (19 KB)
- Long Term Insurance LT6 (19 KB)
Mandatory Core Competencies
- Core Competencies CC1 (16 KB)
- Core Competencies CC3 (19 KB)
- Core Competencies CC4
