PDA Oral Health Care: Dental Administrators SCQF level 6

PDA Oral Health Care: Dental Administrators SCQF level 6

The Professional Development Award (PDA) in Oral Health Care: Dental Administrators (SCQF level 6) will upskill the Dental Administrator (Receptionist) in the dental environment and provide technical and behavioural skills for a dental nurse. This last scenario is more likely in smaller dental practices where there is much multi-tasking. On completion, the formal training will be an indicator that the student has the appropriate knowledge, experience and expertise relevant to their role. This is one of a suite of qualifications for the oral health care sector.

The qualification is available through colleges, training providers or workplaces approved as an SQA centre.

Why deliver this qualification

The PDA in Oral Health Care: Dental Administrators is a practice-based qualification offering the candidate an opportunity to develop skills in maintaining positive working relationships both internally and externally, and the promotion of good patient (customer) service practice. It will also develop the candidate’s understanding of key legislative requirements in relation to health and safety at work, the control of infection, employment practices and data protection.

Some features of the PDA are:

  • it is nationally recognised
  • it can be achieved at work
  • there are no formal entry requirements
  • it enhances career prospects

Who does this qualification suit

The target client group for this PDA in Oral Health Care: Dental Administrators will be existing dental practice administrators (or those aspiring to this role) working in general dental practice surgeries, hospitals or in the community.


This is one of a suite of qualifications for the oral health care sector. It is possible that some administrators may wish to progress to the SVQ in Dental Nursing at level 3, and this will be facilitated by the inclusion of Units from the SVQ and/or the PDA in Dental Nursing at SCQF level 7.


Specific subject expertise is required to deliver this qualification which is detailed in the Group Award Specification (Arrangements Document). To gain approval for this qualification centres should complete and submit a Qualification Approval Application Form. The Business Development Team can provide guidance in completing this form.

Assessors and verifiers must be able to meet SQA's general requirements as outlined in the guide to approval.

How to assess

It is expected that candidates completing the PDA in Oral Health Care: Dental Administrators will collect evidence when working in real work settings. Assessment methods could include the following:

  • observation of practice
  • written assignments
  • product evidence
  • reflective accounts of practice
  • case studies


  • Assessments will be agreed between assessors and candidates and it is likely that candidates will compile a portfolio of evidence.

Where can you take this course?

Group Award Specification

Unit(s) and delivery tools

Group Award code: G8RM 46 (39 SCQF credit points)
SCQF level: 6


The PDA will be awarded on successful completion of four mandatory Units and a minimum of one optional Unit.

Mandatory Units
  • Health and Safety: Dental Workplace Experience — F1XJ 33
  • Customer Care — DJ43 33
  • Oral Health Care: Develop and Reflect on Own Practice in a Dental Environment — F20L 33
  • Oral Health Care: Implement Appointments and Payments Systems — F20N 33
Optional Units