Certificate in Traffic Office at QCF level 3

Certificate in Traffic Office at QCF level 3

The Certificate in Traffic Office at QCF level 3 is aimed at those in a range of administrative and supervisory roles in the logistics industry who are involved in planning and organising the movement of goods by land. It demonstrates to an employer that the learner has a range of flexible skills and is capable and competent to do their job.

The qualification covers: the routing and scheduling of loads; health and safety; forging productive working relationships; and management of the traffic office.

The options include: customer service; self-management; and wider management skills (eg staff recruitment, team building, supporting team members etc). There are also options on job-specific functions such as: monitoring vehicles; journey reports and checks; production of freight transport costings; and international road transport operations.

This qualification is available through external training providers and colleges involved in delivering apprenticeships in England, Wales and Northern Ireland.

Why deliver this qualification

This nationally recognised qualification provides flexibility for both learners and employers:

  • There is a wide range of optional Units.
  • The structure enables bite-sized pieces of learning so individuals can generate evidence and gain the relevant qualification at their own pace.

Who does this qualification suit

This qualification is suitable for learners aged 16 years and over who are in relevant roles to generate the required evidence, including:

  • school leavers
  • adult returners to education
  • people in employment who wish to enhance their career prospects

This qualification is included within the Level 3 Traffic Office Apprenticeship. 

Learners may wish to do this qualification as part of the Apprenticeship, or on its own. If learners complete this qualification as part of the Apprenticeship they will be required to undergo additional training, over and above the core qualifications, in areas including employment rights and responsibility and/or English and maths.

They may wish to consider taking this qualification outside of the Apprenticeship framework:

  • to maximise their employment opportunities within this sector, as not all employers offer Apprenticeship places for this particular job role
  • the full Apprenticeship may not be relevant to those who are already in employment but wish to gain recognition and/or certification of their skills
  • if they meet the entry requirements to take the qualification but not those required for the apprenticeship route


Entry is at the discretion of the centre. Learners should be 16 years of age or over and in a job role which enable them to meet the standards.


Learners who complete this qualification can progress to a job as a Traffic Office Senior Clerk/Manager with responsibility which may include managing the traffic office, ensuring all staff are properly training on relevant computer systems, checking vehicle reports and defect sheets, organising replacement drivers/vehicles and use and report of fleet management systems. 

Learners may progress to further training and/or development opportunities such as: management apprenticeships or qualifications; advanced apprenticeships; or to degrees in logistics operations and administration.


Centres seeking approval to offer this qualification should contact SQA’s Business Development Team for guidance.

Assessors and verifiers must be able to meet SQA’s general requirements for technical/occupational competence as outlined in the Guide to Approval.

How to assess

Evidence of occupational competence should be generated and collected through performance under workplace conditions, using portfolios etc. 

Qualification content and delivery tools

Qualifications Structure

This qualification requires the learner to complete mandatory and optional Units.

Group Award Code:
Ofqual Product Code: 600/0381/9 (25 credits)
SQA Code: GA7K 70 (25 credits)

The Certificate in Traffic Office at QCF level 3 consists of four mandatory Units (12 QCF credit points) and 13 QCF credit points from a selection of 12 Optional Units.

For further information on the structure and Units of this qualification please refer to the Qualification Structure.  (79 KB)

Unit Specifications and Assessment Guidance

Unit and Assessment Specifications and Assessment Guidance for these qualifications are available on SQA's Secure website. These are available from your centre's SQA co-ordinator. For further information, please contact mycentre@sqa.org.uk

Learner Guidance and Portfolio