Institute of Hospitality Business Skills Certificate for Hospitality, Leisure and Tourism - Unit Breakdown

Mandatory Units

Unit SCQF Level SCQF Credit Points Period of Credit Rating From: Period of Credit Rating To:
BM201 Introduction to Business Operations 5 4 01/11/09 31/08/10
UBS201 Introduction to Services Marketing 5 3 01/11/09 31/08/10
CM201 Understanding the Consumer 5 3 01/11/09 31/08/10
FP201 Financial and Business Skills 5 3 01/11/09 31/08/10
HM201 Introduction to Managing People 6 4 01/11/09 31/08/10
LM201 Introduction to the Legal Framework 5 4 01/11/09 31/08/10
PM201 Introduction to Product Technology 5 4 01/11/09 31/08/10
PD201 Introduction to Personal Development 5 3 01/11/09 31/08/10

Optional Units

Unit SCQF Level SCQF Credit Points Period of Credit Rating From: Period of Credit Rating To:
BM202 Hospitality Operations 5 4 01/11/09 31/08/10
BM203 Tourism Operations 6 4 01/11/09 31/08/10
BM204 Leisure Operations 6 4 01/11/09 31/08/10
BM205 Understanding the Business Environment 6 4 01/11/09 31/08/10
BM206 Introduction to Economics and Business 6 4 01/11/09 31/08/10
BS202 Introduction to Sales Techniques 5 4 01/11/09 31/08/10
BS203 The Service Encounter 5 4 01/11/09 31/08/10
CM202 Customer Service Skills 5 4 01/11/09 31/08/10
BCM203 Customer Complaint, Handling and Feedback 4 3 01/11/09 31/08/10
FP202 Introductory Costing Concepts 5 3 01/11/09 31/08/10
BFP203 Introduction to Business Planning 5 3 01/11/09 31/08/10
FP204 Researching the Business Idea 6 4 01/11/09 31/08/10
HM202 Team and Communication Skills 5 3 01/11/09 31/08/10
FHM203 Understanding Targets and Appraisals 5 3 01/11/09 31/08/10
HM204 Personal Effectiveness in the Workplace 5 3 01/11/09 31/08/10
LM202 The Law and Business 5 3 01/11/09 31/08/10
HLM203 Safety and Security 5 3 01/11/09 31/08/10
LM204 Food, Health and Safety Regulations 5 3 01/11/09 31/08/10
PM202 Hospitality Technology 5 3 01/11/09 31/08/10
PM203 Tourism Technology 5 4 01/11/09 31/08/10
PM204 Leisure Technology 5 4 01/11/09 31/08/10
PD202 Personal and Career Development 5 3 01/11/09 31/08/10
PD203 Effective Study Skills 5 3 01/11/09 31/08/10
PD204 Introduction to Language Skills and Cultural Awareness 5 3 01/11/09 31/08/10