Certificate in ITQ Social Software at QCF level 2

Certificate in ITQ Social Software at QCF level 2

The ITQ Social Software suite of qualifications provides a simplified, flexible framework for recognising achievement in Social Software skills.  The framework provides qualifications at QCF Levels 1, 2 and 3, thus allowing a seamless progression path for learners.

The aim of the SQA Level 2 Certificate in ITQ Social Software (QCF) is to provide an articulation route from the SQA Level 1 Certificate In ITQ Social Software (QCF) and to allow learners to enhance their use and further their knowledge of Social Software and its uses in business, commerce, government and in all aspects of the world of work.

The SQA Level 2 Certificate in ITQ Social Software (QCF) will provide learners with knowledge and skills to work confidently in the area of Social Software, related software applications and hardware.  The learner should show that s/he is competent in a range of varied activities in a variety of contexts.  Some of the activities will be complex. The Level 2 qualification provides a clear pathway for learners to enhance and expand their knowledge and practical skills in the area of Social Software thus enabling them to undertake non-routine use of Social Software products.  The emphasis of the qualifications should be on business, commercial, educational and government use of Social Software applications as opposed to personal usage.

The qualification at QCF Level 2 is designed for learners with some experience in the use of social software products.  At Level 2 the learner will have skills and experience to carry out some tasks autonomously.

The qualifications provide learners with knowledge and skills to work confidently in the area of social software and deal with tasks that may not be routine, but the learner will have the ability to develop skills further to cope.  A learner will be able to operate social software and hardware with some confidence in the areas s/he chooses to study.

Widely available in England, Northern Ireland and Wales.

Why deliver this qualification

This qualification may employ various modes of delivery including teacher-centred, student centred, e-learning or work-based approaches.  Assessment may take a variety of forms.  For example, Witness Statement, Professional Discussion, Oral, Written, Product Evidence, Digital/Electronic including Audio and Video.

  • Qualifications are employer-led.
  • Virtually all occupations need to use Social Software systems.
  • Competence based skills.
  • Flexible qualification tailored to learner’s/employee’s needs.

Benefits for centre

  • Digital Unit checklists suitable for upload to e-portfolio systems.
  • May be delivered at any location.
  • Variety of delivery modes.
  • Online manned forum for practitioners.
  • Digital portfolio endorsement service by SQA.
  • Digital portfolio requirements checklist produced by SQA.
  • Centres able to tailor training to job roles and the use of specific systems and software.

Benefits for candidate

  • Portfolio building.
  • Learning competence based skills to enter the work place.
  • Learners progress at their own rate.
  • Assurance that they are equipped with the appropriate skills to support personal or career development.

Who does this qualification suit

This qualification is suitable for a wide range of learners, and is particularly appropriate for young people who wish to gain further knowledge of communications, social/collaborative software and hardware. It is also suitable for mature learners who have some experience of social software products perhaps gained in the workplace and wish a formal qualification to enhance their employment or progression opportunities.


Learners are likely to have some knowledge of social software systems, perhaps evidenced at Level 1.


Learners may wish to enhance their skills by progressing to SQA Level 3 Certificate in ITQ Social Software (QCF). This provides a seamless and flexible progression pathway. Learners will find their employment opportunities enhanced as they achieve a formal record that is meaningful to employers.


Centres with devolved authority for approval should use their own internal approval process.

Centres without devolved authority will have to come forward for approval and should contact SQA’s Business Development Team for guidance.

Assessors and verifiers must be able to meet SQA’s general requirements for technical/occupational competence as outlined in the Guide to Approval.

How to assess

  • E-assessment by digital portfolio.
  • Paper based assessment.
  • Work place assessment.

How to assess

  • E-assessment by digital portfolio and Solar assessment bank.
  • Paper based assessment.
  • Work place assessment.

Qualification content and delivery tools


Group Award code: QCF 600/5848/1. SQA (SCQF) GG1P 54

Certificate in ITQ Social Software QCF Level 2 consists of 4 mandatory Units (16 QCF credit points).

Detailed information on the structure of the qualifications is available in the e.skills UK Sector Skills Council for Business and Information document: ITQ Qualification Structure England, Wales and Northern Ireland.

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