IT Professionals
Important information: As of 1 September 2016, all SVQs with an established SCQF level no longer include the SVQ level in their titles. Please note that our web pages and documents will gradually be updated over time as the SVQs are reviewed, so may still contain the existing titles. More information on SCQF levels can be found on our SCQF web page.
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Where can you take this course?
Qualification content and delivery tools
Information about the qualification(s)
Support Materials
Information about delivery, assessment, quality assurance and support material
Assessor's guidelines
Blank Recording Forms
Assessor's Guidelines
Candidate Guidance and Portfolio
- Artwork and Imaging Software level 1 (82 KB)
- Artwork and Imaging Software level 2 (84 KB)
- Artwork and Imaging Software level 3 (82 KB)
- Customer Care level 1 (79 KB)
- Customer Care level 2 (90 KB)
- Customer Care level 3 (98 KB)
- Customer Care level 4 (108 KB)
- Customer Care level 5 (106 KB)
- Data Analysis and Data Structure Design level 2 (74 KB)
- Data Analysis and Data Structure Design level 3 (84 KB)
National Occupational Standards
Visit e-skills UK to find out about the skills you need with the National Occupational Standards (NOS) for IT users and IT professionals.