Level 3 NVQ Diploma in Court/Tribunal operations

The Level 3 NVQ Diploma in Court/Tribunal operations will develop knowledge and skills in areas including equality and diversity, professional development within an organisation and developing working relationships with colleagues.

This qualification is available through Private Sector Training Providers

This qualification is offered in England

It is intended that the qualification will allow learners to develop/evidence a broad appreciation/experience of topics based on accepted and recognised sector practices. The Diploma will provide a sound basis for working and advancing in the subject area for a range of potential learners.

The NVQ Diploma in Court Tribunal Operations at level 3 is aimed at Team Leaders, Clerks of Court and Executive Officers, working within, or aiming to work within courts and tribunals.  Learners undertaking this qualification will develop the skills needed to perform competently in these roles and the knowledge and understanding of the procedures of the Civil/Criminal Justice System.

Qualification rationale and objectives

Purpose of this qualification

The primary purpose of this qualification is to develop the skills required for those who aspire to work as Team Leaders, Clerks of Court and Executive Officers; or to confirm their skills if already employed in the legal sector in such a role.  As a knowledge/competency-based qualification it will provide, on completion, the confirmation to employers in the legal sector that learners have the skills and knowledge needed to progress to/meet the nationally recognised standard to carry out the aforementioned roles.

The qualification is assessed by completing a portfolio of evidence which details what learners have completed at work through a variety of evidence such as observation, professional discussion, witness testimony and supporting documentary evidence.  The assessor can work alongside the learner to confirm that they have met the requirements of the qualification and that they are therefore competent in their role.

Competence is displayed through the assessor observing the learner demonstrate that they carry out their normal work activities competently and to the sector standard and comply with currently legislation and procedures.  The assessment process will ensure that the learner can complete the tasks that they have been directed to undertake and that they can interpret the instructions correctly.  They will demonstrate that they can select the appropriate resources for the task will also demonstrate that they can complete tasks within the given timescales and specifications.

What does this qualification cover

As this is a knowledge/competence based qualification, learners will be acquiring the knowledge and skills required through on-the-job experience or in a learning environment. This qualification is linked to typical job roles that learners will encounter within the sector.

To achieve the whole qualification learners need a minimum of 39 credits. You must complete 3 mandatory units plus a minimum of 5 optional units from the following structure:

  • Qualification title - SQA Level 3 NVQ Diploma Court/Tribunal Operations
  • Qualification Level - 3
  • Credit value (TQT/10) - 39
  • TQT - 390
  • Guided learning hours (GLH) - 155 (Maximum)
SQA code Regulator code Title Level Credits
FE85 79 Y/601/5312 Equality and Diversity 3 6
FE7E 79 L/600/9586 Manage Own Professional Development Within an Organisation 3 4
FE7J 54 H/600/9660 Develop Working Relationships with Colleagues 2 3
Optional units - Group A - Units at QCF level 3 (Mandatory): 11.0 to 26.0 credits needed  
FE7Y 79 A/601/4864 Manage Jurors and Protect Their Integrity at Court 3 6
FE80 79 J/503/7389 Process the Outcomes of Court/Tribunal Hearings 3 6
FE7L 79 R/602/5630 Progress Requests for the Rescheduling/Adjournments of Court/Tribunal Cases 3 6
FE7M 79 A/602/5637 Address Requirements for Special Arrangements at Courts/Tribunals 3 5
FE7N 79 F/602/5638 Address Pre-hearing Matters Relating to Court/Tribunal Cases 3 6
FE7R 79 J/602/5642 Support Proceedings in Courts/Tribunals 3 8
FE7T 79 R/602/5644 Maintain Public Order and Protocols at Courts/Tribunals 3 8
Optional units - Group B - QCF Level 3 and 4 (Restricted): up to 8.0 credits needed
FE81 80 A/601/3617 Develop, Sustain and Evaluate Joint Work Between Agencies 4 4
FE82 79 H/602/5468 Maintain Personal Security and Safety and be Alert to the Security of Others 3 7
FE83 79 M/600/9600 Set Objectives and Provide Support for Team Members 3 5
FE84 79 Y/600/9669 Plan, Allocate and Monitor Work of a Team 3 5
FD4Y 79 H/601/1554 Promote Continuous Improvement 3 7
FD50 79 K/601/1555 Develop Your Own and Others' Customer Service Skills 3 8
H491 57 D/505/0178 Maintain Professional Standards and Service 3 5
H492 57 Y/602/6262 Establish Details and Contact Regarding New or Repeat Victims and Witnesses 3 5
H493 57 D/602/6263 Undertake Needs Assessments of Victims and Witnesses 3 5
H494 57 T/602/6284 Establish Requirements for Special Measures at Court 3 5
H495 57 A/602/6285 Monitor and Arrange Support for Victims and Witnesses Towards Ensuring Attendance at Court 3 5
H496 57 F/602/6286 Notify Victims and Witnesses of the Outcome of Cases and Address their Reactions 3 5
Group A - Units at QCF level 2 (Restricted): up to 16.0 credits needed  
FE7W 68 D/602/5646 Maintain Court/Tribunal Records 2 6
FE7X 68 M/602/5649 Monitor the Progress of Court/Tribunal Cases and Review Case Schedules 2 6
FE7K 68 T/601/4846 Allocate, List and Arrange Resources for Court/Tribunal Cases 2 5
FE7P 68 F/602/5641 Provide Support to Those About to Attend Courts/Tribunals 2 6

Recognition, progression and further information

Who does this qualification suit

This qualification is suitable for:

  • Court assistants
  • Court Clerks

Entry to the Qualification is at the discretion of the centre. 


This qualification is a mandatory component in the Court, Tribunal and Prosecution Operations (England) advanced apprenticeship framework and Court, Tribunal & Prosecution – non statutory (Wales) apprenticeship framework.

Learners may wish to do these qualifications as part of the Apprenticeship, or on their own.   If learners complete the qualifications as part of the Apprenticeship they will be required to undergo additional training, over and above the core qualification, in areas including employment rights and responsibility and/or English and maths.

They may wish to consider taking qualifications outside of the Apprenticeship framework:

  • to maximise their employment opportunities within this sector, as not all employers offer Apprenticeship places for this particular job role
  • the full Apprenticeship may not be relevant to those who are already in employment but wish to gain recognition and/or certification of their skills
  • if they meet the entry requirements to take the qualification but not those required for the apprenticeship route


As with all SQA qualifications, entry is at the discretion of the centre.


This qualification is supported by Skills for Justice which is the Sector Skills Council.


Learners who achieve this qualification can progress to more senior roles within Courts/Tribunals and with significant further experience may be able to progress to management level roles such as Court Manager within Courts/Tribunals and Project Management roles within Justice and wider sectors. Job roles this qualification enables to progression to include:

  • Clerk of Court with responsibilities for maintaining records within a court and administering oaths to witnesses and jurors.
  • Team Leader with responsibilities for managing and leading a team of administrative staff including performance improvement and people development.
  • Executive Officer with responsibilities for providing junior management support and carrying out fairly complex administrative duties and drafting and checking correspondence and data.

Learners who complete this qualification may be able to progress to further learning, including:

  • Management development training
  • Higher Level Apprenticeships such as Management
  • Project management training and qualifications

What approvals are needed

Centres must come forward for approval and should contact SQA’s Business Development Team for guidance.

Assessors and verifiers must be able to meet SQA’s general requirements for technical/occupational competence as outlined in the Systems and Qualification Approval Guide.

Where can you take this course

Qualification content and delivery tools

Qualification Structure

The qualification requires the learner to complete 3 mandatory Units (13 credit points) and a minimum of 4 optional Units (26 credit points minimum).

Group Award code: GG8P 79 (39 credit points)

Regulated Code: 600/9044/3

Please refer to the qualification structure (98 KB) for more information.

Unit specifications and Assessment Guidance

Unit specifications and Assessment Guidance for these qualifications are available on SQA's open website. These are available from your centre’s SQA Co-ordinator. For further information, please contact mycentre@sqa.org.uk

How to assess

See above under “Purpose of the qualification”

Assessment strategy/Principle

Skills for Justice

Learner Guidance and Portfolio