SQA chatbot - Sam

We’re at an early stage in developing a chatbot - called Sam - to answer candidate questions around qualifications in 2021.

Continuously improving

The chatbot is only available on some pages – as we are still testing and improving it.

We have programmed Sam with responses to questions you may have, however, we can't anticipate all your questions and Sam may give some incorrect responses.

We will be continuously adding or adapting responses based on your feedback.

What is a chatbot?

A chatbot is a web application designed to interact with customers and answer their enquiries quickly without the need for a telephone call or an email.

Other ways to get in touch

Sam is here 24 hours a day, but if Sam can’t answer your enquiry you can contact our advice line.

Note: SQA is closed from 24 December to 5 January.

• 0345 279 1000
• customer@sqa.org.uk
• Candidate enquiry form

Things to know about Sam

• Sam appears in the bottom right of this page. You can use the [ ] to expand to full page.
• Sam is not available for Internet Explorer users.
• Contact web.team@sqa.org.uk  with any problems.