The SVQs/NVQs in Customer Services are designed for people working in a wide variety of sectors whose job involves dealing with customers – either internal or external customers. They can be used for people whose role is entirely customer service focussed, as well as those for whom customer service is only part of their role.
The qualifications assess the skills and knowledge people need to perform their job role effectively and are based on the National Occupational Standards (NOS) for Customer Service. This means that someone achieving an SVQ/NVQ is able to prove they have the skills and knowledge to do the job to the standard of competence defined nationally by the industry.
Customer Service impacts on all occupational sectors and these qualifications can be embedded in a company’s normal training and development process or can be taken as part of an apprenticeship training programme.
The SVQs/NVQs in Customer Service are designed to be assessed in the workplace so candidates don’t need to spend lots of time away from their work undertaking the qualification which also minimises costs.
The Units/National Occupational Standards making up the SVQs in Customer Service are contained in the Candidate Portfolio Documents.
|Level:||1,2,3 & 4|
|Downloads:||Customer Service Assessment Strategy levels 1,2,3 & 4 (174 KB)|
|Level:||1, 2, 3, 4|
|Downloads:||Customer Service levels 1, 2, 3 & 4 (612 KB)|
|Level:||2, 3 & 4 (2006 Awards)
|Downloads:||Customer Service levels 2, 3 & 4 (148 KB)|
Internal Assessment Reports were formerly known as Senior Verifier Reports.
|1||April 2007||Customer Service Evidence Requiements level 1 (446 KB)|
|2, 3 & 4||January 2006||Customer Service Evidence Requiements levels 2, 3 & 4 (1009 KB)|
|1, 2, 3, & 4||April 2010||Customer Service Evidence Requirements levels 1, 2, 3 & 4 (1.09 MB)|