Most frequently asked questions

Find out more information at: How do I deliver SQA qualifications?

or contact our Business Development team on 0303 333 0330 or customer@sqa.org.uk.

Overseas enquiries – we offer International qualifications and consultancy services to find out more visit SQA International or contact us on: +44 (0)141 282 6500.

Past Papers for National Qualifications (NQ) (Standard Grade, Higher and Intermediate qualifications) can be found within NQ subject areas: Browse NQs or the Past Paper Finder

Replacement certificates can be arranged for a fee of £38.00 and this service normally takes between 2-3 weeks. 

You can order your replacement certificate online: www.sqa.org.uk/eshop

Or submit a written request by completing our Replacement Certificate Form

Once complete the form can be returned to:

Replacement Certificates
Scottish Qualifications Authority
The Optima Building
58 Robertson Street
Glasgow
G2 8DQ

If you have completed the form electronically and are paying by credit/debit card, you can e-mail: certification@sqa.org.uk

The replacement certificate will also show Core skills, SQA Credits & SCQF credit points if these are applicable to your qualification/s.

Learners studying National Qualifications (Standard Grade, Higher or Intermediate) can sign up to receive exam results by e-mail or text on MySQA. You register using your Scottish Candidate Number (SCN) and activate once you receive the activation letter – this letter will be sent to the address on our system. After you activate your account you will then have to select exam results by e-mail or text.

Please note: registration for MySQA closes a few weeks before the

For general candidate support and help, please complete our candidate enquiry form.

Study advice is available on the following pages of our website:

• for learners
• for parents

Your Scottish Candidate Number (SCN) is displayed directly under your name on your certificate.

If you do not have your certificate you should complete the Candidate Enquiry Form, this will allow us to locate your records and provide you with your SCN

Or call us on: 0345 279 1000 and we will confirm your details and then provide you with your SCN Number.

We cannot provide direct comparisons between our qualifications and that of other awarding bodies within the UK or Internationally.

You can download: Qualifications Can Cross Boundaries (UK) (728 KB) or visit UK NARIC (International).

To enable us to process and update your candidate record we are required to obtain the necessary documentation. You must provide two items from the list below. The documents should be the originals, not photocopies.

• Passport
• Drivers Licence
• Justice of Peace letter
• Birth certificate
• Decree Nisi
• Marriage/Civil Partnership Certificate
• Adoption Certificate

All documentation you send to support your request will be returned to you via secure delivery. If you wish your documents returned by special delivery please post a cheque of £4.50 addressed to the Scottish Qualifications Authority.

Please post to the following address:

Operations
Centre Support
Fourth Floor
The Optima Building
58 Robertson Street
Glasgow
G2 8DQ

If you are currently studying your school/college or training provider will have to change your address as this must be done by the centre who have registered you for the qualification you are studying.

If you are no longer studying, we will require more information to allow us to locate your Candidate record, please complete our Candidate Enquiry Form

We will then be able to complete your change of address.

To find out more about our courses contact your local school/college/training provider or visit: www.myworldofwork.co.uk
If you would like information on a specific course we offer then please complete the Candidate Enquiry Form.

Please also provide the name and geographical area of the course you would like to attend.

Check the dates and times of this year's exams using the current examination timetable.

You can make changes to your registered candidates' personal details as long as these details are accurate and the proper identification is provided to support this change. If you have any other queries relating to this process please e-mail:

• schools: national.qualifications@sqa.org.uk
• colleges, training providers and employers: candidate.records@sqa.org.uk

The calendar of key dates for submission of entries is available on our Operational Help Centre.

You can update your centre's details, including details for the SQA Co-ordinator, either by contacting our Business Development and Customer Support team, or by filling out our online Centre Update form.

If you don't already have a named contact within SQA, contact our Business Development and Customer Support team. Our Customer Charter gives further details and information on how to make a formal complaint.

Please complete our Freedom of Information request form. Full details on how to make a request are available in our policies section.

If you know the name of your Business Development Manager/Consultant then you can contact them directly.

Alternatively call 0303 3330330 or email mycentre@sqa.org.uk and we will put you in touch with the relevant contact.

For more information visit: How do I deliver SQA qualifications - http://www.sqa.org.uk/sqa/63284.html

All support materials are held on the SQA Secure website www.sqa.org.uk/secure

If you need access to the SQA Secure website you should speak to the SQA co-ordinator and they will arrange access.

Any requests for additional support needs must come directly from the centre and should be sent to aa.requestes@sqa.org.uk or call 0303 3330330

For more information and to apply for Appointee positions please visit: Appluing to be an Appointee

Or contact us by e-mail am@sqa.org.uk or call 0845 2791000

There are a number of communication methods, depending on the nature of your enquiry. Full details are available on our Contact SQA page.

The appeals process is changing in 2013-14 for more information visit: http://www.sqa.org.uk/sqa/33004.html
Or contact mycentre@sqa.org.uk or call 0303 3330330

For full details on SQA's verificaton process, which ensures that centres are delivering qualifications to national standards, visit our Verification section.

For full details on SQA's accreditation processs, and how to work with SQA to develop vocational qualifications, visit our Accreditation section.

For more information on qualifications SQA can offer your organisation, please click on the link below:

• www.sqa.org.uk/customisedaward
• www.sqa.org.uk/creditrating
• www.sqa.org.uk/endorsement

The Recruitment section of our website is regularly updated with general job vacancies.

To apply to become an Appointee with SQA, visit the Appointee Opportunity section