Hospitality Supervision and Leadership

Hospitality Supervision and Leadership

The SVQ Level 3 in Hospitality Supervision and Leadership recognises the knowledge and skills required of candidates working as supervisors or team leaders/managers in the various sectors of the hospitality industry. Candidates may be working in hotels, restaurants, cafes, workplace canteens, residential homes or any other outlets which involve the provision of hospitality services to the public. Candidates enrolling for this qualification must be supervising other staff as part of their job role to achieve this course.

This SVQ is based on the standards developed by the Sector Skills Council, People 1st.

This qualification is widely available through colleges, training providers and employers.

Why deliver this qualification

This is a workplace qualification, based on up-to-date industry practice. It is therefore of real benefit to candidates and of wide appeal to employers.

The qualification can be offered at any time — there is no need to follow academic session.

Assessor’s guidelines and candidate recording forms are available to download from the SVQ Hospitality and Tourism webpage. A bank of underpinning knowledge questions are available to download from SQA’s secure website.

Who does this qualification suit

Entry is at the discretion of the centre. This is a work-based qualification so candidates should be in a post that will enable them to provide the required evidence.

The SVQ is aimed at people working in all sectors of the hospitality industry in roles such as:

  • team leader
  • supervisor
  • assistant manager
  • trainee manager
  • shift leader


Candidates could undertake the SVQ in Hospitality Supervision and Leadership as part of the Level 3 Modern Apprenticeship in Hospitality.

It may be possible for candidates to progress to the SVQ 4 Hospitality Management Skills, the HNC Hospitality or HND Hospitality Management.


Centres with devolved authority for approval should use their own internal approval process.

Centres without devolved authority require to come forward for approval and should contact SQA’s Business Development Team for guidance.

Assessors and verifiers must be able to meet SQA’s general requirements for technical/occupational competence as outlined in the Systems and Qualification Approval Guide.

Centres should pay particular attention to the requirements set out in the assessment strategy if operating qualification via an RWE.

How to assess

Assessment is through performance in the workplace, with assessment ideally being conducted by the candidate’s supervisor and/or line manager(s).

Most of the assessment will be based on performance evidence, ie direct observation, outputs of work and witness testimony within the workplace or in a realistic working environment (RWE) approved by SQA.

The acceptable use of simulation is outlined in the assessment strategy for this qualification.

Qualification content and delivery tools

Information about the qualification(s)

Qualification Structure

National Occupational Standards

Unit information for this qualification is available on our Accredited Qualification Unit Search.


Fact sheets

Modern Apprenticeship

This SVQ is also part of the SCQF level 7 Modern Apprenticeship in Hospitality Supervision and Leadership.

Information about delivery, assessment, quality assurance and support material

Assessment strategy

Assessor's guidelines

Hospitality Supervision and Leadership at Level 3 Assessor guidelines






Dec 2009


Hospitality Supervision and Leadership at Level 3 (158 KB)

Blank Recording Form (284 KB)

Candidate Guidance and Portfolio

Internal Assessment Reports

Useful Links

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