How to complain

 
No Question/Heading Answers
1 What are you complaining about? What matter would you like to bring to our attention?
  • The examination timetable
  • Documents on SQA's website
  • proper support
  • I cannot find or access information on the website
  • assessment decision reviewed
  • I have been issued with incorrect information on SQA's processes or procedures
  • I wish to make a complaint about a member of SQA staff
  • Other reason
2 What type of qualification are you doing?
  • SVQs
  • Award Certificate or Diploma
  • First Aid at Work
  • HN Unit
  • HNC
  • HND
  • PDA
  • National Unit
  • National Course
  • Scottish Bacc
  • Skills for Work
  • National Certificate
  • National Progression Award
  • Award
  • PDA
  • QCF Award Certificate or Diploma (NVQ)
  • Functional Skills
3 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
4 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
5 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
6 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 9. The SQA examiner's judgement didn't reflect your evidence (performance on the day)
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
7 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
8 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 9. The SQA examiner's judgement didn't reflect your evidence (performance on the day)
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
14 What are you trying to achieve?
  • apology
  • overturn of decision
  • proper support
15 What are you trying to achieve?
  • apology
  • proper resources
  • get your certificate
115 What are you trying to achieve?
  • apology
  • proper resources
  • get your certificate
16 What are you trying to achieve?
  • apology
  • another opportunity for re-assessment or fair assessment
  • appeal submitted to SQA
116 What are you trying to achieve?
  • apology
  • another opportunity for re-assessment or fair assessment
  • assessment decision reviewed
17 What are you trying to achieve?
  • apology
  • get your certificate
117 What are you trying to achieve?
  • apology
  • get your certificate
18 What are you trying to achieve?
  • apology
  • overturn of decision
  • proper support
19 What are you trying to achieve?
  • apology
  • proper resources
  • entry to your examination
  • get your certificate
20 What are you trying to achieve?
  • apology
  • proper resources
  • entry to your examination
  • get your certificate
21 What are you trying to achieve?
  • apology
  • another opportunity for re-assessment or fair assessment
  • appeal submitted to SQA
22 What are you trying to achieve?
  • apology
  • get your certificate
23 What are you trying to achieve?
  • an appeal to be considered by SQA.
24 What are you trying to achieve?
  • A request for a clerical check or marker review to be considered by SQA.
  • A request for an appeal against an exceptional circumstance decision.
25 What are you trying to achieve?
  • apology
  • another opportunity for re-assessment or fair assessment
  • assessment decision reviewed.
27 Who to complain to This is not a complaint. Appeals in these cases can only be brought to SQA after you have exhausted your centre's appeals process. Please contact them for assistance. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding) or SQA Accreditation.
28 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding) or to SQA Accreditation.
128 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding).
29 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding) or the SPSO.
129 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding), SQA Accreditation or the SPSO.
30 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to the SPSO.
31 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding) or the SPSO.
32 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding).
33 Who to complain to You can take your complaint to SQA (Awarding), SQA Accreditation or the SPSO.
133 Who to complain to You can take your complaint to SQA (Awarding) or the SPSO.
34 Who to complain to You can take your complaint to the SPSO.
35 Who to complain to This is not a complaint. See Results Service. Only centres can make these requests, please contact your centre for assistance.
36 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding), Ofqual or the SPSO.
37 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding) or Ofqual.
38 Who to complain to You can take your complaint to SQA (Awarding), Ofqual or the SPSO.
39 Who to complain to This is not a complaint. See Results Service.
40 ETP
  • SVQs
  • Award Certificate or Diploma
  • First Aid at Work
  • HN Unit
  • HNC
  • HND
  • PDA
  • National Unit
  • National Course
  • Scottish Bacc
  • Skills for Work
  • National Certificate
  • National Progression Award
  • Award
  • PDA
  • QCF Award Certificate or Diploma (NVQ)
  • Functional Skills
41 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
42 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
43 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
44 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 9. The SQA examiner's judgement didn't reflect your evidence (performance on the day)
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
45 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
46 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 9. The SQA examiner's judgement didn't reflect your evidence (performance on the day)
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
47 What are you trying to achieve?
  • apology
  • overturn of decision
  • proper support
48 What are you trying to achieve?
  • apology
  • proper resources
  • another opportunity for re-assessment or fair assessment
  • appeal submitted to SQA
  • entry to your examination
  • get your certificate
148 What are you trying to achieve?
  • apology
  • proper resources
  • another opportunity for re-assessment or fair assessment
  • assessment decision reviewed
  • entry to your examination
  • get your certificate
49 What are you trying to achieve?
  • apology
  • proper resources
  • another opportunity for re-assessment or fair assessment
  • assessment decision reviewed
  • get your certificate
50 What are you trying to achieve?
  • apology
  • get your certificate
150 What are you trying to achieve?
  • apology
  • get your certificate
250 What are you trying to achieve?
  • apology
  • get your certificate
51 What are you trying to achieve?
  • A request for a clerical check or marker review to be considered by SQA.
  • A request for an appeal against an exceptional circumstance decision.
52 What are you trying to achieve?
  • apology
  • proper resources
  • another opportunity for re-assessment or fair assessment
  • appeal submitted to SQA
  • entry to your examination
  • get your certificate
53 What are you trying to achieve?
  • apology
  • get your certificate
54 What are you trying to achieve?
  • an appeal to be considered by SQA.
55 Who to complain to Please contact your centre to resolve this issue.
56 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding).
156 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding) or SQA Accreditation.
256 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding).
57 Who to complain to You can take your complaint to SQA (Awarding) or SQA Accreditation.
157 Who to complain to You can take your complaint to SQA (Awarding).
257 Who to complain to You can take your complaint to SQA (Awarding).
58 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding) or Ofqual.
59 Who to complain to You can take your complaint to SQA (Awarding) or Ofqual.
60 What type of qualification are you doing?
  • National Unit
  • National Course
  • Scottish Bacc
  • Skills for Work
  • National Certificate
  • National Progression Award
  • Award
  • PDA
61 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
62 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 9. The SQA examiner's judgement didn't reflect your evidence (performance on the day)
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
63 What are you trying to achieve?
  • apology
  • overturn of decision
  • proper support
64 What are you trying to achieve?
  • apology
  • proper resources
  • entry to your examination
  • get your certificate
65 What are you trying to achieve?
  • apology
  • another opportunity for re-assessment or fair assessment
  • assessment decision reviewed
66 What are you trying to achieve?
  • apology
  • get your certificate
67 What are you trying to achieve?
  • A request for a clerical check or marker review to be considered by SQA.
  • A request for an appeal against an exceptional circumstance decision.
70 Who to complain to Take your complaint to the SPSO.
71 Who to complain to Please contact your centre or local authority to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding) or the SPSO.
72 Who to complain to Please contact your centre or local authority to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding).
73 Who to complain to Please take your complaint to SQA (Awarding) or the SPSO.
74 Who to complain to See Results Service or take your complaint to SQA (Awarding).
80 What type of qualification are you doing?
  • National Unit
  • National Course
  • Scottish Bacc
  • Skills for Work
  • National Certificate
  • National Progression Award
  • Award
  • PDA
81 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
82 What has gone wrong?
  • 1. You didnít get a place on a suitable course that you felt qualified for
  • 2. Your teacher (lecturer etc) doesnít seem properly qualified or doesnít know the subject
  • 3. You donít have access to all the resources you need for learning
  • 4. The learning environment is preventing you from learning, or you are not getting enough support (eg noise in the classroom)
  • 5. You werenít assessed fairly in your centre (eg by your teacher or lecturer), or were disadvantaged by the way the assessment was done. For instance, another set of students were allowed access to a resource that you didnít have, or were assessed in a way that would have allowed you to perform better.
  • 6. You werenít assessed correctly in your centre (eg by your teacher or lecturer) Ė the assessorís judgement didnít reflect your evidence
  • 7. You feel your centre has not properly prepared you for your exams (eg the full course content wasnít covered)
  • 8. You weren't entered for your exam, so couldn't take it
  • 9. The SQA examiner's judgement didn't reflect your evidence (performance on the day)
  • 10. Your unit and group award results werenít submitted in time, so you didnít get your certificate when you were expecting it
  • 11. Your certificate didnít arrive
  • 99. Something else
83 What are you trying to achieve?
  • apology
  • overturn of decision
  • proper support
84 What are you trying to achieve?
  • apology
  • proper resources
  • proper support
  • another opportunity for re-assessment or fair assessment
  • assessment decision reviewed
  • entry to your examination
  • get your certificate
85 What are you trying to achieve?
  • apology
  • get your certificate
86 What are you trying to achieve?
  • A request for a clerical check or marker review to be considered by SQA.
  • A request for an appeal against an exceptional circumstance decision.
87 Who to complain to Please contact your centre to resolve this issue.
88 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA (Awarding).
89 Who to complain to Please take your complaint to SQA (Awarding).
90 Who to complain to See Results Service or take your complaint to SQA (Awarding).
95 What has gone wrong?
  • You have a complaint about SQA (this could include: a member of SQA staff was rude or unhelpful in dealing with your query; the documents you are trying to access are out of date, not available or are poorly written; your examinations are falling on religious festivals or are too close together for some subjects; you cannot access or find information on SQAís website; you have not been issued with correct information on SQAís procedures or processes, for example registration on MySQA)
96 What are you trying to achieve?
  • apology
  • corrective action
97 Who to complain to You can take your complaint to SQA (Awarding), SQA Accreditation, Ofqual or to the SPSO.
98 What are you complaining about? What matter would you like to bring to our attention?
  • The examination timetable
  • Documents on SQA's website
  • proper support
  • I cannot find or access information on the website
  • assessment decision reviewed
  • I have been issued with incorrect information on SQA's processes or procedures
  • I wish to make a complaint about a member of SQA staff
  • Other reason
99 Who to complain to Please contact your centre to resolve this issue. If, after exhausting your centre's complaints procedures, you are not satisfied, you will be able to take your complaint to SQA.
101 Who to complain to This is not a complaint. Appeals in these cases can only be made by your centre, please contact them for assistance.
102 What are you trying to achieve?
  • apology
  • corrective action
103 Who to complain to You can take your complaint to SQA (Awarding), Ofqual or to the SPSO.
111 Where are you studying?
  • College
  • ETP
  • Local authority school
  • Private school
139 Who to complain to This is not a complaint. Please contact your centre to make an appeal on your behalf.
 
Your Details
Complaint Details
* indicates a mandatory field
 
 
 
 
Terms & Conditions:

Thank you for taking the time to complete this form.

By submitting this form, you agree to the terms of SQA's Privacy Statement.

 
 
Your Details
Complaint Details
* indicates a mandatory field
 
 
 
 
Terms & Conditions:

Thank you for taking the time to complete this form.

By submitting this form, you agree to the terms of SQA's Privacy Statement.