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Customer Charter

We are committed to providing excellent customer service, and are open and accountable to complaints and feedback. The Customer Charter tells you about our service-levels, and details our complaints and feedback policy.

Equal Opportunities Policy
The Scottish Qualifications Authority are working hard to make sure that candidates' experience of taking our qualifications meets their aspirations and needs, respects their rights under legislation such as the Race Relations (Amendment) Act 2000 and the Disability Discrimination Act. Central to our work is the belief that each candidate is entitled to be treated fairly and with respect.
Terms & Conditions
The terms and conditions of use of the Scottish Qualifications Authority's website.  Includes information on SQA's Privacy Statement, disclaimers and copyrights.
Privacy Statement

This Privacy Statement sets out the data processing practices of the Scottish Qualifications Authority ('SQA') for the purposes of the Data Protection Act 1998 and related legislation, through the use of the internet and the World Wide Web. Please read and agree to these terms prior to sending us your details in any electronic communications or for any online transaction.

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