Skills for Work: Retailing National 5 (SCQF level 5)

Skills for Work: Retailing National 5 (SCQF level 5)

Qualification Information

National 5 Skills for Work: Retailing provides a broad, experiential introduction to the sector and gives learners the practical skills, knowledge and attitudes, needed to work in retailing. Learners will develop an understanding of the needs of a retailer and an appreciation of the importance of customers. They also gain important employability skills and Positive attitudes to the workplace and learning.

Why deliver this qualification

There is considerable flexibility of topics and contexts to facilitate personalisation and choice for learners and centres — and to allow new and stimulating contexts for learning to be built into the Course.

This Course can help promote new or existing partnerships between schools, colleges, employers and training providers. Such partnerships enable the Course to be delivered in a variety of appropriate learning environments with access to relevant teaching expertise.

Experience of the workplace

Candidates should have the opportunity to develop relevant practical vocational skills, as well as a variety of employability skills. While the vocational skills will be retail specific, the nature of employability skills, being transferable, will have relevance to the wider world of work.

It is particularly important that candidates have contact with retailers and retail workplaces while participating in this Course. Candidates also will need to be provided with advice and guidance relating to what is expected of them while working in retailing. They must be given clear information with regards to appearance, appropriateness of dress, attitude, and behaviour while in a situation that reflects retailing.

Centres are encouraged to develop links with employers and industry representatives who may be able to offer support in terms of visiting speakers and arranging visits to retail organisations. This is particularly relevant to the Unit Retailing: Working in Retail. Such visits will be helpful to candidates when investigating the different jobs within the retailing industry.

Centres should ensure that candidates become familiar with health and safety in the retail workplace and their responsibilities to themselves, the retailer and to the members of the public within a retail environment. Candidates will have the opportunity to learn in detail about how health and safety legislation protects both customers and employees while undertaking Outcome 1 in the Unit Retailing: Storing, Replenishing and Displaying Stock.

Who does this qualification suit

This qualification is suitable for a wide range of learners including:

  • pupils from mainstream schools or other education establishments
  • school leavers
  • adult returners to education
  • learners in employment who wish to enhance their career prospects
  • learners participating in 16+ programmes
  • college students wishing to develop their skills and knowledge in relation to Retailing 
  • trainees participating in preparation for entering employment
  • individuals involved in voluntary activities


Entry is at the discretion of the centre.


Successful learners may progress to:

  • Further/higher education 
  • Modern Apprenticeships in Retail
  • Scottish Vocational Qualifications in Retail at SCQF level 5
  • vocational training
  • employment


Centres with devolved authority for approval should use their own internal approval process.

Centres without devolved authority will have to come forward for approval and should contact SQA’s Business Development Team for guidance.

Assessors and verifiers must be able to meet SQA’s general requirements for technical/occupational competence as outlined in the Guide to Approval.

Resource requirements

It is recommended that centres work in partnership with other organisations to assist in offering a realistic working environment. This may be schools working with colleges, retailers or training providers to ensure that candidates have opportunities which allow them to develop desirable employability skills. Internet access is desirable to assist in candidate’s research of retailers and access to video equipment is beneficial when undertaking role play while learning communication techniques associated with customer satisfaction. It should be apparent to candidates that this course is not a classroom based course but involves opportunities to undertake practical tasks which are everyday tasks in a retail environment.

How to assess

Assessment in this Course will be based on both performance evidence through candidates performing a range of practical activities, supported by assessor observation checklists and written and/or oral evidence through candidate folio evidence, case study scenarios and question and answer. Candidates will also carry out self-review and evaluation of their progress in employability skills.

The Units for this Course have been designed so that assessment evidence may be used across more than one Unit.

Each Unit is supported by a National Assessment Bank (NAB) item which provides an assessment package and exemplifies the national standard.

There is no external assessment for this Course. Learners must successfully complete each Unit to achieve the Course.

Unit specifications provide detailed information on the Evidence Requirements for each Unit. The Unit Support Notes provide information on approaches to assessment for each Unit.

The Units are internally assessed by centres and externally verified by SQA.

Qualification content and delivery tools

Qualification Structure

Group Award code C249 75 (24 SCQF credit points)

The Skills for Work Course in Retailing at SCQF level 5 consists of four mandatory Units.

For further information on the structure and units of this qualification please refer to the Course Specification document. (482 KB)

Course Specification

Internal Assessment Reports

Networking Event 2013

Please find below the agenda, information packs and presentations from the 2013 SfW Retailing Event. Please note that the presentation by St Margaret's Academy is not included as delivered at the event via Chrome.