Most frequently asked questions

Use the links or enter keywords below to find answers to the most commonly asked SQA queries.

 

New Customers

How do I become an approved SQA centre and deliver SQA qualifications?

Find out more information at: How do I deliver SQA qualifications?

or contact our Business Development team on 0303 333 0330 or customer@sqa.org.uk.

Overseas enquiries – we offer International qualifications and consultancy services to find out more visit SQA International or contact us on: +44 (0)141 500 5030.

Learners

How can I find Past Papers?

Past Papers for National Qualifications (NQ) (Standard Grade, Higher and Intermediate qualifications) can be found within NQ subject areas: Browse NQs or the Past Paper Finder

How do I order a replacement certificate?

Replacement certificates can be arranged for a fee of £38.00 and this service normally takes between 2-3 weeks. 

You can order your replacement certificate online: www.sqa.org.uk/eshop

Or submit a written request by completing our Replacement Certificate Form

Once complete the form can be returned to:

Replacement Certificates
Scottish Qualifications Authority
The Optima Building
58 Robertson Street
Glasgow
G2 8DQ

If you have completed the form electronically and are paying by credit/debit card, you can e-mail: certification@sqa.org.uk

The replacement certificate will also show Core skills, SQA Credits & SCQF credit points if these are applicable to your qualification/s.

How can I sign up to receive my results by e-mail or text on MySQA?

Learners studying National Qualifications (Standard Grade, Higher or Intermediate) can sign up to receive exam results by e-mail or text on MySQA. You register using your Scottish Candidate Number (SCN) and activate once you receive the activation letter – this letter will be sent to the address on our system. After you activate your account you will then have to select exam results by e-mail or text.

Please note: registration for MySQA closes a few weeks before the

How do I make a general enquiry to SQA for advice and guidance?

For general candidate support and help, please complete our candidate enquiry form.

How can I get study guide advice and information?

Study advice is available on the following pages of our website:

How do I find my Scottish Candidate Number (SCN)?

Your Scottish Candidate Number (SCN) is displayed directly under your name on your certificate.

If you do not have your certificate you should complete the Candidate Enquiry Form, this will allow us to locate your records and provide you with your SCN

Or call us on: 0345 279 1000 and we will confirm your details and then provide you with your SCN Number.

How do I compare my qualifications?

We cannot provide direct comparisons between our qualifications and that of other awarding bodies within the UK or Internationally.

You can download: Qualifications Can Cross Boundaries Leaflet (804 KB) or visit UK NARIC (International).

How do I change the name on my record or certificate?

To enable us to process and update your candidate record we are required to obtain the necessary documentation. You must provide two items from the list below. The documents should be the originals, not photocopies.

  • Passport
  • Drivers Licence
  • Justice of Peace letter
  • Birth certificate
  • Decree Nisi
  • Marriage/Civil Partnership Certificate
  • Adoption Certificate

All documentation you send to support your request will be returned to you via secure delivery. If you wish your documents returned by special delivery please post a cheque of £4.50 addressed to the Scottish Qualifications Authority.

Please post to the following address:

Operations
Centre Support
Fourth Floor
The Optima Building
58 Robertson Street
Glasgow
G2 8DQ

How do I change my address details?

If you are currently studying your school/college or training provider will have to change your address as this must be done by the centre who have registered you for the qualification you are studying.

If you are no longer studying, we will require more information to allow us to locate your Candidate record, please complete our Candidate Enquiry Form

We will then be able to complete your change of address.

Find out which centres offer courses I’m interested in?

To find out more about our courses contact your local school/college/training provider or visit: www.myworldofwork.co.uk
If you would like information on a specific course we offer then please complete the Candidate Enquiry Form.

Please also provide the name and geographical area of the course you would like to attend.

What is Recognition of Prior Learning (RPL)?

Recognition of Prior Learning is a method of assessing whether your experience and achievements meet the evidence requirements (ie the standard) of a SQA Unit or Units and which may or may not have been developed through a course of learning. For further information visit: SQA RPL Policy

Centres

What is Recognition of Prior Learning (RPL)?

Recognition of Prior Learning is a method of assessing whether a learner’s experience and achievements meet the evidence requirements (ie the standard) of a SQA Unit or Units and which may or may not have been developed through a course of learning. For further information visit: SQA RPL Policy

Find out the dates of this year’s exams (timetable)?

Check the dates and times of this year's exams using the current examination timetable.

How do I make changes to a candidates' personal details?

You can make changes to your registered candidates' personal details as long as these details are accurate and the proper identification is provided to support this change. If you have any other queries relating to this process please e-mail:

How do I check key dates for submission of entries?

The calendar of key dates for submission of entries is available on our Operational Help Centre.

How do I update my centre’s details with SQA?

You can update your centre's details, including details for the SQA Co-ordinator, either by contacting our Business Development and Customer Support team, or by filling out our online Centre Update form.

How do I provide feedback, comments or make a complaint to SQA?

If you don't already have a named contact within SQA, contact our Business Development and Customer Support team. Our Customer Charter gives further details and information on how to make a formal complaint.

How do I make a Freedom of Information (FOI) request?

Please complete our Freedom of Information request form. Full details on how to make a request are available in our policies section.

I would like to deliver a specific qualification, how would I go about this?

If you know the name of your Business Development Manager/Consultant then you can contact them directly.

Alternatively call 0303 3330330 or email mycentre@sqa.org.uk and we will put you in touch with the relevant contact.

For more information visit: How do I deliver SQA qualifications - http://www.sqa.org.uk/sqa/63284.html

How can I access Support Materials?

All support materials are held on the SQA Secure website www.sqa.org.uk/secure

If you need access to the SQA Secure website you should speak to the SQA co-ordinator and they will arrange access.

I have a candidate who requires additional support during their exams, how can I arrange this?

Any requests for additional support needs must come directly from the centre and should be sent to aa.requestes@sqa.org.uk or call 0303 3330330

I would like find out how to become an Appointee?

For more information and to apply for Appointee positions please visit: Appluing to be an Appointee

Or contact us by e-mail am@sqa.org.uk or call 0845 2791000

Contact SQA?

There are a number of communication methods, depending on the nature of your enquiry. Full details are available on our Contact SQA page.

Results Services - Appeals

How do I find out more about the appeals process?

The appeals process is changing in 2013-14 for more information visit: Results Services
Or contact mycentre@sqa.org.uk or call 0303 3330330

Verification

I would like to check SQA’s procedures for verification?

For full details on SQA's verificaton process, which ensures that centres are delivering qualifications to national standards, visit our Verification section.

Accreditation

I would like to develop and accredit vocational qualifications with SQA?

For full details on SQA's accreditation processs, and how to work with SQA to develop vocational qualifications, visit our Accreditation section.

I would like to get my in-house training course accredited by SQA?

For more information on qualifications SQA can offer your organisation, please click on the link below:

How do I apply for a job at SQA?

The Recruitment section of our website is regularly updated with general job vacancies.

To apply to become an Appointee with SQA, visit the Appointee Opportunity section

Not found what you’re looking for?

Try: Site search or site A-Z or Candidate FAQs or Centre FAQs