Level 3 NVQ Diploma in Court Tribunal Operations

The NVQ Diploma in Court Tribunal Operations at QCF level 3 is aimed at Team Leaders, Clerks of Court and Executive Officers, working within, or aiming to work within courts and tribunals.  Learners undertaking this qualification will develop the skills needed to perform competently in these roles and the knowledge and understanding of the procedures of the Civil/Criminal Justice System.

This qualification includes mandatory units covering equality and diversity, managing own professional development and developing working relationships with colleagues.  It also includes a wide range of optional units covering:

Why deliver this qualification

This qualification offers centres flexibility and choice because of the comprehensive range of optional Units.

This qualification can be offered in any of the following modes:

  • full-time
  • part-time (eg day-release)
  • open and distance learning
  • infill into existing classes
  • evening provision

Who does this qualification suit

This qualification is suitable for a wide range of learners, aged over 16 and with an interest in working in a legal/justice setting including:

  • school leavers
  • adult returners to education
  • people in employment who wish to enhance their career prospects


This qualification is included as a component in the Advanced Apprenticeship for Court, Tribunal and Prosecution Operations.

Learners may wish to do these qualifications as part of the Apprenticeship, or on their own.   If learners complete the qualifications as part of the Apprenticeship they will be required to undergo additional training, over and above the core qualification, in areas including employment rights and responsibility and/or English and maths.

They may wish to consider taking qualifications outside of the Apprenticeship framework:

  • to maximise their employment opportunities within this sector, as not all employers offer Apprenticeship places for this particular job role
  • the full Apprenticeship may not be relevant to those who are already in employment but wish to gain recognition and/or certification of their skills
  • if they meet the entry requirements to take the qualification but not those required for the apprenticeship route


As with all SQA qualifications, entry is at the discretion of the centre.


Learners who achieve this qualification can progress to more senior roles within Courts/Tribunals and with significant further experience may be able to progress to management level roles such as Court Manager within Courts/Tribunals and Project Management roles within Justice and wider sectors. Job roles this qualification enables to progression to include:

  • Clerk of Court with responsibilities for maintaining records within a court and administering oaths to witnesses and jurors.
  • Team Leader with responsibilities for managing and leading a team of administrative staff including performance improvement and people development.
  • Executive Officer with responsibilities for providing junior management support and carrying out fairly complex administrative duties and drafting and checking correspondence and data.

Learners who complete this qualification may be able to progress to further learning, including:

  • Management development training
  • Higher Level Apprenticeships such as Management
  • Project management training and qualifications

This qualification is available through approved centres.

How to assess

This qualification is available through approved centres.

Qualification content and delivery tools

Qualification content and delivery tools

Unit and Assessment Specifications/Assessment Guidance

Unit and Assessment Specifications and Assessment Guidance for these qualifications are available on SQA's Secure website. These are available from your centre's SQA co-ordinator. For further information, please contact mycentre@sqa.org.uk

Code Document
FD4Y 79 Promote continuous improvement
FD50 79 Develop your own and others' customer service skills
FE7E 79 Manage Own Professional Development within an Organisation 
FE7J 54 Develop Working Relationships with Colleagues 
FE7K 68 Allocate List and Arrange Resources for Court Tribunal Cases 
FE7L 79 Progress Requests for the Rescheduling Adjournments of Court Tribunal Cases 
FE7M 79 Address Requirements for Special Arrangements at Courts Tribunals 
FE7N 79 Address Pre-hearing Matters Relating to Court Tribuna Cases 
FE7P 68 Provide Support to Those About to Attend Courts Tribunals  
FE7R 79 Support Proceedings in Courts Tribunals 
FE7T 79 Maintain Public Order and Protocols at Courts Tribunals 
FE7W 68 Maintain Court Tribunal Records 
FE7X 68 Monitor the Progress of Court Tribunal Cases and Review Case Schedules 
FE7Y 79 Manage Jurors and Protect their Integrity at Court 
FE80 79 Process the Outcomes of Court Tribunal Hearings 
FE81 80 Develop Sustain and Evaluate Joint Work Between Agencies 
FE82 79 Maintain Personal Security and Safety and be Alert to the Security of Others 
FE83 79 Set objectives and provide support for team members
FE84 79 Plan, allocate and monitor work of a team
FE85 79 Equality and Diversity   
H491 57 Maintain Professional Standards and Service
H942 57 Establish Details and Contact Regarding New or Repeat Victims and Witnesses 
H493 57 Undertake Needs Assessments of Victims and Witnesses
H494 57 Establish Requirements for Special Measures at Court
H495 57 Monitor and Arrange Support for Victims and Witnesses Towards Ensuring Attendance at Court
H496 57 Notify Victims and Witnesses of the Outcome of Cases and Address their Reactions


Learner Guidance and Portfolio