Skip to content
Skip to main navigation
Skip to sub navigation
Skip to Accessibility Page
SQA
National Qualifications 2020/21
I am a...
Employer or trainer
Learner
Teacher or lecturer
Appointee
Co-ordinator
Choose Country
Choose your region
Scotland
England, Wales, NI
Americas
Europe
Middle East & Africa
Asia Pacific
Sign in
MyAlerts
MySQA
SQA Connect
SQA Secure
SQA Appointees
SQA Academy
SQA Solar
Ushare
Main Menu
Main Menu
Qualifications
Qualifications 2020-21
Qualification search
Unit search
National Qualifications
Scottish Baccalaureates
Core Skills
Skills for Work
NCs and NPAs
HNCs and HNDs
SQA Advanced Qualifications
SVQs/SQA accredited qualifications
Professional Development Awards
Apprenticeships
Awards
Qualifications for England and Wales
Street Works
Services
Access all services
Training accreditation
Credit rating
Qualification design
Customised awards
Assessment development
Assessment delivery
End-point assessment
Marking, results and certification
Standards development
Framework development
Capacity building
TVET
Past Papers
About SQA
Support
Feedback Form
Frequently Asked Questions
Centre Approval
Quality Assurance
Publications
Contact Us
Customer Support
Candidate Enquiry Form
Operational Support
Qualifications 2020-21
Qualification search
Unit search
National Qualifications
Scottish Baccalaureates
Core Skills
Skills for Work
NCs and NPAs
HNCs and HNDs
SQA Advanced Qualifications
SVQs/SQA accredited qualifications
Professional Development Awards
Apprenticeships
Awards
Qualifications for England and Wales
Street Works
Access all services
Training accreditation
Credit rating
Qualification design
Customised awards
Assessment development
Assessment delivery
End-point assessment
Marking, results and certification
Standards development
Framework development
Capacity building
TVET
Feedback Form
Frequently Asked Questions
Centre Approval
Quality Assurance
Publications
Contact Us
Customer Support
Candidate Enquiry Form
Operational Support
Home
Qualifications
>
SQA Awards
>
Customer Service
> Customer Service Awards
Customer Service Awards
Award in Customer Service at SCQF level 5
Award in Customer Service: Principles and Practices at SCQF level 5
Related Information
Awards from SQA
(336 KB)
Catalogue of National Qualifications
(836 KB)
Changes to Unit Specifications and Frameworks
NQ Annual Update 2018 -19
(406 KB)
Qualifications
Search qualifications
Understand qualifications
Unit search
Qualifications guidance 2020-21
National Qualifications
Awards
Wider Achievement
Core Skills
HNCs and HNDs
SQA Advanced Qualifications
NCs and NPAs (NQGA)
Professional Development Awards (PDA)
Qualifications for England and Wales
Scottish Vocational Qualifications (SVQ)
Street Works
MySector
Sector specific
Journeys
