Level 2 Certificate Knowledge of Court/Tribunal Administration (GA30 54)

SQA code: GA30 54 

Ofqual code: 600/0009/0 

Total Qualification Time: 130 hours 

Guided Learning Hours: 75 hours 

Credit value: 13 

The Level 2 Certificate in Knowledge of Court/Tribunal Administration will develop knowledge in areas including the judicial system and employment rights and responsibilities as well as skills in customer service. 

This qualification covers the areas including how the judicial system is supported; understanding case file creation and management, customer service skills and understanding employment rights and responsibilities.

Rationale and purpose of this qualification

The qualification is designed to provide the underpinning knowledge for learners who work in or aspire to work in the justice sector within a court/tribunal service context. The qualification is aimed at those who do not have any prior knowledge or experience of the justice sector.

Learners can then build on the skills and knowledge gained from the achievement of this qualification when working towards achieving another relevant qualification or gaining employment.

It is intended that the qualification will allow learners to develop a broad appreciation of administrative functions and procedures within the court, tribunal and prosecution services.

Learners who achieve this qualification can use it to gain employment, to progress in the industry, or to work towards another qualification .


This qualification is supported by Skills for Justice, the Sector Skills Council for the Legal and Justice sector.

What does this qualification cover?

As this is a knowledge-based qualification, learners will be acquiring the knowledge and skills required through on-the-job experience or in a learning environment.

To achieve the whole qualification, learners need a minimum of 13 credits. You must complete the 4 mandatory units from the following structure:

  • Understanding How the Judicial System is Supported
  • Understanding Case File Creation and Management
  • Customer Service Skills
  • Understanding Employment Rights and Responsibilities

To achieve the whole qualification, learners need a minimum of 13 credits. They must complete all 4 mandatory units from the qualification structure.

Statement of purpose

The purpose of this qualification is to develop the learners' occupational knowledge and competence in administrative functions and procedures within Court and Tribunal Services settings. Achievement of the qualification may enhance their career prospects of working in the Justice sector in an administrative capacity. 

The qualification can be assessed in the workplace/ in workplace conditions or in a classroom environment.

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Qualification structure

The qualification requires the learner to complete 4 mandatory units (credit value 13).

Please refer to the qualification structure (60 KB) for more information

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How to assess

The qualification is assessed by completing a portfolio of evidence which details what the learner has completed at work. This can be gathered through observation, professional discussion, witness testimony or supporting documentary evidence. The assessor can work alongside the learner to confirm that they have met the requirements of the qualification and that they are therefore competent in their role.

Learner portfolio