Learners
How do I order a replacement certificate?
You can order a replacement certificate online. We charge a fee and they normally take 2-3 weeks to process.
Can I get my results by email or text?
You can sign up to receive exam results by email and / or text on MySQA.
Please note: registration for MySQA closes a few weeks before results day, so make sure you register early.
How do I make a general enquiry to SQA for advice and guidance?
For general support and advice, please complete our candidate enquiry form.
How do I find my Scottish Candidate Number (SCN)?
Your Scottish Candidate Number (SCN) is displayed directly under your name on your certificate.
If you do not have your certificate you should complete the Candidate Enquiry Form, this will allow us to locate your records and provide you with your SCN
Alternatively, call us on 0345 279 1000 and we will confirm your details then provide you with your SCN Number.
How do I change the name on my certificate?
If you attend school, college or are a learner through your employer or training provider, then your centre has the responsibility to amend your record for you. Please ask your teacher, lecturer or employer/contact to update your record.
If you no longer attend school or college, please complete our change of name declaration form. We'll need two copies of identification - one is required to be a link from your previous to your current name.
You do not need to send the original documents; photocopies or scanned copies are fine. You can scan and email these documents to candidate records or send them by post to the following address:
Operations
Centre Support
Fourth Floor
The Optima Building
58 Robertson Street
Glasgow
G2 8DQ
Updating personal information - guidance for transgender learners
How do I change my address?
If you are currently studying your school/college or training provider will have to change your address as this must be done by the centre who have registered you for the qualification you are studying.
If you are no longer studying, we will require more information to allow us to locate your Candidate record, please complete our Candidate Enquiry Form
We will then be able to complete your change of address.
Can I get my coursework back?
Yes. Before you make a request, check with your school or college to see if materials were sent to us.
Can I get access to my exam script?
No. We do not provide access to or copies of exam scripts, even if requested under Data Protection or Freedom of Information legislation as exam scripts are exempt from release.
I've signed-up for MySQA, but not got my results yet.
Text and emails will be sent to candidates who have an activated MySQA account from 8 am onwards on results day. Please note that emails and texts cannot be re-sent.
If you are abroad, you will only receive a text if your phone is set up to receive messages abroad and if you have enough credit.
Check your spam/junk folder, as delivery times can vary.