SVQ Emergency Services: Contact and Control Operations SCQF level 7

Scottish Vocational Qualifications (SVQs) recognise competence in job-related skills and are based on National Occupational Standards.

This SVQ covers areas such as operating telephony and computerised systems for emergency services, responding to emergency service calls, communicating effectively with callers to emergency services, managing personal development and reflecting on current practice.

This qualification has been designed in partnership with the wider Emergency Services sector and Skills for Justice, (SfJ) sector skills council to ensure relevance.

This qualification is available through employers in the Emergency Services sector.

Why deliver this qualification

Learners will gain a nationally recognised qualification that ensures that they have the skills, knowledge and abilities required to carry out their role successfully. Employers will also benefit from their employees being occupationally competent .

Assessment is carried out in the workplace. This minimises any time learners need to be away from their work.

The SVQ can be offered in the following mode:

  • full-time

Who does this qualification suit

This SVQ is suitable for:

  • employees in relevant roles within the Emergency Services sector to develop occupational competence within their job role.


Entry is at the discretion of the centre.

Candidates should be in a job or placement where they are carrying out relevant tasks and responsibilities which allow then to gather the required evidence.


Specific delivery requirements

Centres interested in offering this qualification must come forward for approval and should contact SQA’s Business Development Team for guidance.

Assessors and verifiers must be able to meet SQA’s general requirements for technical/occupational competence as outlined in the Systems and Qualification Approval Guide. The specific delivery requirements are set out in the assessment strategy.

How to assess

For general information, please refer to the document Guidance on how to assess SVQs. For detailed guidance on how to assess this particular SVQ, please refer to the assessment strategy.

Where can you take this course?

Qualification content and delivery tools

Information about the qualification(s)

Qualification Structure

Group award code: GV4G 23 (46 KB)

The SVQ in Emergency Services: Contact and Control Operations at SCQF level 7 consists of four mandatory units and two optional units.

For details of the units making up the SVQ, please refer to the qualification structure.

Unit information for this qualification is available through our Unit search.

National Occupational Standards

SQA works in partnership with other organisations to ensure that National Occupational Standards are relevant to the current and future needs of Scottish industries.

Unit information for this qualification is available on our Unit Search.

Core Skills signposting

Core Skill mappings are carried out by the SSC responsible for the development of an SVQ. It is a requirement of SQA Accreditation that every SVQ submission includes information on where possible opportunities for candidates to develop Core Skills exist across the mandatory units.

Centres should note that mappings are not audited or validated against the Core Skills framework/units so are not accepted by SQA awarding body as evidence towards achievement of the Core Skills units.

Core Skills Signposting (118 KB)

Information about delivery, assessment, quality assurance and support material