Level 2 Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver

Level 2 Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver

SQA code: GP4Y 54
Ofqual code: 603/3979/2
Qualification Wales code: N/A
Total Qualification Time: 160 hours
Guided Learning Hours: 82 hours
Credit value: 16

The Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver will provide learners with an appropriate mix of knowledge and skills to support their professional development in the role of a taxi or private hire driver, helping them to meet and adapt to the challenges they face on a daily basis.

It will develop essential knowledge in areas such as health and safety in the taxi work environment; vehicle maintenance and safety inspections; routes and fares; safe transport of passengers; luggage and parcels; providing a professional customer service, and an understanding of relevant licensing regulations that relate to the operation of taxi and private hire operations in England. Learners will also develop the skills necessary to support passengers who require mobility assistance or the use of a wheelchair.

This qualification may be available through employers, training providers and colleges, and may be offered in England.

Introduction of enhanced quality assurance arrangements from December 2019

SQA is implementing additional enhanced quality assurance arrangements for centres delivering the following Taxi Qualification:

  • Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver Level 2 SQA Group Award Code: GP4Y 54 Ofqual Group Award Code: 603/3979/2

Centres offering this qualification have a particular responsibility for the administration and conduct of assessments for the following reasons:

  • Centres are acting as agents of SQA and are responsible for ensuring that SQA rules regarding the conduct of assessments are applied consistently and fairly.
  • Centres must make sure that where the candidates are not known to the invigilator or supervisor that sufficient identity/security checks are carried out prior to the examination/assessment to ensure the candidate is who they say they are.

Full details of requirements can be found in the Qualification Verification Process Guidance for Centres.

Centres delivering assessments for these qualifications must advise SQA 10 working days prior to the assessment taking place by completing this form. Assessments cannot take place if SQA has not been notified. Failure to do so could result in sanctions being imposed on your centre.

SQA reserves the right to undertake unannounced visits to ensure assessments take place in line with qualification requirements.

Rationale and purpose of this qualification

The Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver at RQF level 2 has been developed for drivers who are already employed within the taxi and private hire industry, as well as for new entrants.

The qualification offers flexibility and choice, which is valued by learners and centres. Taxi and private hire drivers work varied shift patterns, so centres must be flexible with their teaching and assessment arrangements to accommodate this.

The qualification provides learners with an understanding of current legislation and good customer service. It develops and enhances the range of skills and techniques required to deliver high-quality services to the travelling public.


The qualification is designed to meet the following objectives:

  • support a role in the workplace
  • confirm knowledge, understanding and skills
  • enable learners to gain the relevant licence to practise

What does this qualification cover?

As this is a knowledge-based qualification, learners will acquire the knowledge and skills required through either on-the-job experience or in a learning environment.

To achieve the whole qualification, learners need to achieve all 16 credits available from the nine mandatory units in the qualification structure.

Who is this qualification for?

This qualification is suitable for:

  • workers who need the qualification to meet local licensing requirements
  • workers wishing to progress into a supervisory position
  • people in employment who wish to enhance their career prospects
  • individuals who wish to start their own business
  • part-time study

There are no specific skills, knowledge, understanding or any other qualifications that must be achieved in order to start this qualification; however learners must have the potential and opportunity to gain this qualification successfully.


Entry to the qualification is at the discretion of the centre. Learners should be employed within the taxi and private hire driver industry (or be prospective employees).

Typically, learners will be over the age of 18 years old and have held a driving licence for a minimum of one year. Local licensing conditions may apply.


This qualification could lead to a career driving Hackney carriages or private hire vehicles.

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Qualification structure

The qualification requires the learner to complete nine mandatory units (16 credits).

Please refer to the qualification structure (47 KB) for more information.



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How to assess

This qualification is assessed by multiple-choice tests. Multiple-choice examinations are hosted on the SOLAR platform, SQA's e-assessment service.

Each test provides a broad assessment of the key principles and typical circumstances/situations that may face today's professional taxi drivers or private hire drivers.

Prior to sitting the multiple-choice tests, centres should ensure that learners have covered all knowledge and understanding required in each unit specification.

There is also a practical assessment for the unit Taxi and Private Hire: Mobility and Wheelchair Assistance. A checklist for this assessment is available as an appendix to the unit specification.

Further detail on the tests for this qualification is available in the Qualification Specification (201 KB) 

Learner portfolio

Qualification Verification Summary Report