Level 2 Certificate in Supporting Cultural Venue Operations

Level 2 Certificate in Supporting Cultural Venue Operations

SQA code: GK2J 54
Ofqual code: 601/5099/3
Total Qualification Time: 254
Guided Learning Hours: 184
Credit value: 25

The Level 2 Certificate in Supporting Cultural Venue Operations will develop knowledge and skills in areas such as: event organisation, security, volunteer management, health and safety and venue operations. It covers meeting and welcoming visitors, communicating in a business environment, and giving customers a positive impression of yourself and your organisation.

To ensure it meets the needs of the industry, the qualification has been developed in partnership with Creative & Cultural Skills.

This qualification may be available through employers, training providers and colleges. It is currently offered in England.

Rationale and purpose of this qualification

The Level 2 Certificate in Supporting Cultural Venue Operations is aimed at those who have no prior experience of the creative and cultural industry.

Its primary purpose is to develop the learner's occupational competence in this field so that they can gain employment or work towards another qualification (see Progression).

This qualification delivers the underpinning knowledge needed to meet the nationally recognised standard for the role providing a sound basis for working and progressing within the industry.


The qualification is designed to meet the following objectives:

  • preparing learners for employment
  • preparing learners to progress to another qualification
  • meeting relevant programmes of learning
  • giving learners personal growth and engagement in learning
  • preparing learners to progress to the next level of English or Mathematics

What does this qualification cover?

As this is a knowledge-based qualification, learners will be acquiring the knowledge and skills required through either on-the-job experience or in a learning environment.

The Level 2 Certificate in Supporting Cultural Venue Operations covers meeting and welcoming visitors, communicating in a business environment and giving customers a positive impression of the individual and the organisation.

Who is this qualification for?

This qualification is suitable for a wide range of candidates including:

  • school leavers
  • adult returners to education
  • people in employment who wish to enhance their career prospects
  • individuals who wish to start their own business


Entry to the qualification is at the discretion of the centre.


This Certificate in Supporting Cultural Venue Operations at QCF level 2 is a component in the Level 2 Cultural and Heritage Venue Operations Apprenticeship framework.


Learners who have achieved the Certificate can progress to job roles relating to their chosen pathways. For example, learners could seek employment as front of house or administration support staff, or visitor services support staff.

They can also do further qualifications to build on their skills, such as qualifications in cultural heritage, arts management, a foundation degree, HNC/D or a degree.

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Qualification structure

Group Award Code: GK2J/54
Ofqual Code: 601/5099/3

The Level 2 Certificate in Supporting Cultural Venue Operations requires the learner to achieve a minimum of 25 credits: 15 credits from the four mandatory units in Group A and a minimum of 10 credits from the optional units in Group B. A minimum of 6 credits must be from Group B1 and the remaining 4 credits can be taken from either Group B1 or Group B2.

Please refer to the qualification structure (96 KB) for more information.

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How to assess

Ongoing course assessment will apply. Each unit specification gives detailed information on the assessment criteria, assessment (evidence) requirements and guidance on instruments of assessment for the unit.

The qualification is assessed by completing a portfolio of evidence which details what the learner has completed at work. This can be gathered through observation, professional discussion, witness testimony or supporting documentary evidence. The assessor can work alongside the learner to confirm that they have met the requirements of the qualification and that they are therefore competent in their role.

Competence is displayed through the assessor observing the learner demonstrate that they carry out their normal work activities competently and to the industry standard and comply with current legislation and company procedures.

The assessment process will ensure that the learner can complete the tasks that they have been directed to undertake and that they can interpret the instructions correctly. They will demonstrate that they can select the appropriate resources for the tasks and can complete them within the given timescales and specifications.

Learner portfolio

Assessment strategy/principle