SVQ Emergency Fire Services: Control Operations

SVQ Emergency Fire Services: Control Operations

The Level 3 Scottish Vocational Qualification (SVQ) in Emergency Fire Services: Control Operations at SCQF level 7 is a new award for those working as control room staff in the fire service.

It recognises skills in radio operations, IT, administrative support, deploying resources to incidents, communicating with the public and other agencies, carrying out legal responsibilities for giving fire safety advice, and collating national statistical information.

SVQs are based on National Occupational Standards (NOS). SQA works in partnership with other organisations to ensure that NOS are relevant to the current and future needs of industry.

This qualification is available through the Scottish Fire Service College

Why deliver this qualification

This SVQ is part of the National Training Plan for the newly established Scottish Fire and Rescue Service, and is mandatory for new entrants to the Service.

It recognises the skills of control room staff in the fire service in deploying officers and equipment to incidents ranging in scale from single house fires to large industrial sites. It also covers accidents where the fire service works in partnership with other agencies such as the police, ambulance service and local authorities.

Assessment is carried out in the workplace which minimises any time learners would need to be away from their work.

Who does this qualification suit

This SVQ is suitable for fire service control room staff who are either new to the fire service (and for whom this qualification is mandatory), or existing staff who wish to obtain a nationally recognised qualification to formalise their continuing professional development in their job role.


This SVQ is mandatory for all new entrants to the Fire Service in Scotland who are employed within a control room.

All candidates must be employed in a control room role within a fire and rescue service. This award is applicable across the UK.


Centres interested in offering this qualification should come forward for approval and contact SQA's Business Development Team for guidance.

Assessors and verifiers must be able to meet SQA's general requirements for technical/occupational competence as outlined in the Systems and Qualification Approval Guide (510 KB). The specific delivery requirements are set out in the Assessment Strategy.

How to assess

For general information on how to assess this qualification, please refer to the document Guidance on how to assess SVQs. For detailed guidance on how to assess this particular SVQ, please refer to the Assessment Strategy.


Where can you take this course?

Qualification content and delivery tools

Information about the qualification(s)

Qualification Structure

Group Awards code: GH74 23.

The Level 3 SVQ in Emergency Fire Services: Control Operations at SCQF level 7 consists of six mandatory Units and two optional units.

For details of the Units making up the SVQ, please refer to the Qualification Structure (62 KB).

National Occupational Standards

Unit information for this qualification is available on our Unit Search.

Core Skills signposting

Core Skill mappings are carried out by the SSC responsible for the development of an SVQ. It is a requirement of SQA Accreditation that every SVQ submission includes information on where possible opportunities for candidates to develop Core Skills exist across the mandatory units.

Centres should note that mappings are not audited or validated against the Core Skills framework/units so are not accepted by SQA awarding body as evidence towards achievement of the Core Skills units.

Information about delivery, assessment, quality assurance and support material

Assessment strategy

Assessor's guidelines

Assessor's Guidelines are available on SQA's secure website. Contact your centre's SQA Co-ordinator.

Candidate Guidance and Portfolio